Duration 2 days – 14 hrs
Overview
This training course provides participants with the essential knowledge and practical skills required to maintain cleanliness, hygiene, safety, and order within corporate offices, commercial facilities, and institutional environments. The program focuses on effective cleaning techniques, proper use of tools and equipment, workplace sanitation standards, and service professionalism. Participants will learn best practices for maintaining a clean and safe work environment, handling cleaning chemicals, managing housekeeping workflows, and ensuring proper customer service etiquette when dealing with employees and visitors.
This course is designed to improve operational efficiency, enhance workplace appearance, and ensure compliance with health and safety regulations.
Objectives
- Understand the fundamentals of corporate housekeeping and facility cleanliness.
- Perform standard cleaning procedures for offices, meeting rooms, restrooms, and common areas.
- Use cleaning tools, equipment, and chemicals safely and correctly.
- Apply proper sanitation techniques aligned with workplace hygiene standards.
- Maintain organization, orderliness, and cleanliness across assigned areas.
- Manage waste disposal, segregation, and recycling practices.
- Demonstrate professionalism, etiquette, and customer service when interacting with employees and guests.
- Follow safety protocols to prevent slips, hazards, and incidents in the workplace.
Audience
- Housekeeping staff
- Janitorial personnel
- Building maintenance staff
- Office and facility support staff
- Supervisors managing cleaning teams
- Anyone involved in workplace cleanliness and sanitation
Pre – requisites
- No formal prerequisites required
- Basic ability to read instructions and follow procedures
- Physical ability to perform housekeeping tasks
Course Content
Module 1: Introduction to Corporate Housekeeping
- Role and importance of housekeeping in the workplace
- Scope of duties and responsibilities
- Housekeeping standards for corporate environments
Module 2: Safety and Hygiene Practices
- Workplace hazards and prevention
- Proper use of PPE
- Safe handling and storage of cleaning chemicals
- Slip, trip, and fall prevention
- Emergency procedures
Module 3: Cleaning Tools, Materials & Equipment
- Manual and mechanical cleaning tools
- Vacuum cleaners, floor polishers, and other equipment
- Proper use, care, and maintenance of tools
- Cleaning agents and their proper applications
Module 4: Standard Cleaning Procedures
- Office cleaning techniques
- Restroom sanitation
- Floor care (dry and wet mopping, waxing, buffing)
- Glass, furniture, and fixture cleaning
- Pantry and common area maintenance
- Deep cleaning procedures
Module 5: Waste Management
- Proper waste segregation
- Recycling practices
- Waste collection, handling, and disposal procedures
- Reporting damaged or hazardous waste
Module 6: Housekeeping Workflow & Efficiency
- Daily, weekly, and monthly cleaning schedules
- Time management and prioritization
- Route planning and area assignments
- Documentation and housekeeping checklists
Module 7: Customer Service and Professional Conduct
- Professionalism and workplace etiquette
- Communication skills with employees and guests
- Handling complaints or special requests
- Maintaining confidentiality and respect within corporate spaces
Module 8: Practical Demonstrations / Hands-On Activities
(Optional depending on venue setup)
- Proper restroom sanitation demonstration
- Floor care machine operation
- Correct cleaning techniques for desks, glass, and equipment
- Waste management practical
- Inspection and evaluation practice
Module 9: Assessment and Wrap-Up
- Knowledge check or quiz
- Observation of hands-on performance
- Feedback and recommendations
- Course closing and certificate awarding
