Duration: 1 day – 7 hrs
Overview
This Feedback Training for Supervisors, AVPs, Managers, and Leader’s course is designed to empower leadership teams with the essential skills needed to deliver constructive feedback effectively. Providing feedback is a critical aspect of leadership and management, and this course will teach participants how to deliver feedback that fosters continuous improvement, enhances performance, and promotes a culture of growth within the organization. Participants will also learn to manage difficult conversations, provide feedback that is actionable, and support the development of their team members in a positive and motivating way.
Objectives
- Understand the importance of feedback in leadership and team development.
- Learn strategies for delivering both positive and constructive feedback effectively.
- Recognize common barriers to giving feedback and how to overcome them.
- Practice providing feedback that is clear, actionable, and supportive.
- Develop the skills to handle difficult conversations with confidence and professionalism.
- Create an environment where feedback is valued and embraced for growth and improvement.
Audience
- Supervisors and Managers at various levels.
- Assistant Vice Presidents (AVPs), Senior Managers, and Department Heads.
- Leaders and team leaders who are responsible for guiding and developing their teams.
- HR professionals who wish to enhance their feedback and coaching abilities.
Pre- requisites
- No specific prerequisites. However, participants should have a basic understanding of leadership and team management principles.
- Familiarity with workplace dynamics and an interest in improving communication within their teams will be beneficial.
Course Content
Session 1: Introduction to Feedback (1 hour)
- The role of feedback in leadership and employee development.
- Types of feedback: Positive vs. Constructive.
- The impact of feedback on motivation, performance, and team culture.
- Common challenges leaders face when giving feedback.
Session 2: Principles of Effective Feedback (1.5 hours)
- The SBI Model (Situation-Behavior-Impact) for clear and structured feedback.
- The SANDWICH method for delivering feedback.
- Setting expectations: How to ensure feedback is relevant and actionable.
- Timing and environment considerations when giving feedback.
Session 3: Strategies for Delivering Constructive Feedback (2 hours)
- How to frame constructive feedback positively and focus on improvement.
- Using active listening to ensure mutual understanding.
- Addressing performance issues without diminishing morale.
- Tips for providing feedback on both individual and team performance.
- Balancing praise and areas for improvement.
Session 4: Handling Difficult Conversations (1.5 hours)
- Approaching sensitive topics with empathy and professionalism.
- Managing emotional reactions during feedback sessions.
- Techniques for staying calm and composed when delivering feedback in high-pressure situations.
- Role-playing challenging feedback scenarios (e.g., underperformance, attitude problems).
Session 5: Creating a Feedback Culture (1 hour)
- Encouraging ongoing feedback between leaders and team members.
- Developing systems for continuous feedback and open communication.
- Training team members to receive feedback constructively.
- Building trust and accountability within teams through feedback.
Conclusion and Action Plan (30 minutes)
- Recap of key points and strategies.
- Developing an action plan for implementing feedback practices in the workplace.
- Q&A session to clarify any remaining questions.
