Duration: 3 days – 21 hrs
Overview
“Mastering Communication” will elevate the participants’ communication game and unlock doors to personal and professional success. This is an exciting opportunity to transform the way one connects and influences!
Objectives
- Command the fundamentals of impactful communication by implementing strategic techniques that help reach the core of your target market
- Overcome common communication barriers with confidence by identifying the problems and coming up with proactive solutions to everyday communication challenges
- Exhibit enhanced verbal and non-verbal communication skills by learning cues, body language, and learning effective assessment of human behavior
Audience
- This course is suitable for professionals, managers, leaders, and individuals from various industries and backgrounds who aim to enhance their communication skills and create positive interactions in personal and professional contexts.
Pre- requisites
- There are no specific prerequisites for this course. It is open to professionals at all levels of leadership experience.
- Participants are encouraged to come with an open mind and a willingness to learn and grow as leaders.
- Basic proficiency in English, as the course will be conducted in English.
Course Content
Foundations of Communication
- Communication 101
- Understanding the importance of effective communication
- Types of communication: verbal, non-verbal, written, and visual
- The Communication Model
- Sender-receiver model
- Encoding and decoding messages
- Communication Challenges
- Identifying common communication barriers
- Strategies to overcome barriers
Verbal Communication
- Verbal Skills
- Active listening techniques
- Effective questioning and probing
- Speaking with Clarity of Thought
- Clear and concise language
- Avoiding jargon and ambiguity
- Interpersonal Communication
- Building rapport
- Conflict resolution through verbal communication
Non-Verbal Communication
- Body Language
- Understanding the impact of gestures, posture, and facial expressions
- Interpreting non-verbal cues
- Paralanguage
- The role of tone, pitch, and volume in communication
- Conveying emotions through voice
- Cross-Cultural Communication
- Recognizing cultural differences in non-verbal communication
- Adapting communication styles for diverse audiences
Written and Digital Communication
- Written Communication
- Effective email and business correspondence
- Writing with clarity and purpose
- Visual Communication
- Using visuals (charts, graphs, images) to enhance messages
- Avoiding information overload
- Digital Communication Etiquette
- Netiquette and online professionalism
- Managing digital communication overload
Assessments
- Engage in quizzes to reinforce learning
- Participate in dynamic in-class activities to practice newfound skills
- Conclude with a final project showcasing your prowess in effective communication
