Duration: 2 days – 14 hrs
Overview
The Team Development Program: Communication Training Course is designed to equip ICTO Admin Unit professionals with the essential skills to enhance workplace communication, manage employee relations, resolve conflicts, and improve interdepartmental collaboration. This training focuses on effective verbal and written communication, active listening, conflict resolution, and professional workplace interactions. Participants will learn how to navigate team challenges, foster positive relationships, and streamline communication with other departments while ensuring the efficient handling of organizational data.
Objectives
- Enhance communication skills for improved collaboration within the team.
- Develop conflict resolution strategies to manage team issues effectively.
- Strengthen interdepartmental communication to improve data coordination.
- Implement active listening techniques to foster understanding and engagement.
- Improve written communication skills for email and report clarity.
- Apply professional workplace communication strategies to maintain positive interactions.
- Evaluate communication gaps and implement improvement plans for the team.
Audience
- ICTO Admin Unit Team Members handling internal communication and employee relations.
- Supervisors and Team Leaders responsible for managing workplace issues.
- Department Heads and Functional Leaders who collaborate across departments.
- HR and Training Coordinators involved in developing training strategies.
- Interdepartmental Liaison Officers responsible for data sharing and communication.
- Anyone responsible for managing team communication within an organization.
Pre- requisites
- Basic understanding of team roles and responsibilities.
- Willingness to participate in interactive discussions and exercises.
- Open-mindedness to feedback and communication improvement techniques.
Course Content
Module 1: Foundations of Effective Communication
- The role of communication in team development and employee relations.
- Understanding different communication styles and adapting to them.
- Overcoming common workplace communication barriers.
Module 2: Professional Verbal & Non-Verbal Communication
- Speaking with clarity, confidence, and professionalism.
- Body language and tone: How they impact workplace interactions.
- Active listening techniques to improve understanding and engagement.
Module 3: Conflict Resolution & Difficult Conversations
- Identifying root causes of workplace conflicts.
- Strategies for constructive conflict resolution and de-escalation.
- Handling difficult conversations with diplomacy and professionalism.
Module 4: Interdepartmental Communication & Collaboration
- Best practices for efficient cross-department communication.
- Managing expectations and ensuring clarity in data coordination and reporting.
- Email and report writing etiquette for effective professional correspondence.
Module 5: Writing for Clarity & Impact
- Structuring clear, concise, and professional emails.
- Writing effective reports and memos that enhance decision-making.
- Reducing miscommunication and misunderstandings through better writing.
Module 6: Team Communication & Employee Engagement
- Encouraging open communication and active participation in meetings.
- Giving and receiving feedback in a constructive manner.
- Building a collaborative team culture through effective communication.
Module 7: Communication Strategies for Training Implementation
- Identifying communication gaps in training needs analysis.
- Presenting training objectives and expectations clearly to the team.
- Ensuring training success through effective communication strategies.
