Duration: 5 days – 35 hrs
Overview
This comprehensive 5-day training course focuses on the essential professional skills needed to excel in the workplace. It covers company culture adaptation, communication, self-management, critical thinking, and problem-solving. Participants will engage in hands-on exercises, role plays, and interactive sessions designed to enhance their professional capabilities.
Objectives
• Understand and adapt to company culture, mission, and vision.
• Develop strong communication skills, including effective written and verbal communication.
• Enhance connection skills to build trust and rapport with colleagues.
• Improve time management, personal branding, and emotional intelligence.
• Learn critical thinking for decision-making and problem-solving.
Audience
• Fresh Graduates – New professionals who want to develop workplace skills, adapt to corporate environments, and learn the fundamentals of professional communication and self-management.
• Entry-Level Professionals – Employees at the start of their careers looking to enhance their adaptability, communication, and problem-solving skills.
• Mid-Level Employees – Individuals aiming to refine their interpersonal and critical thinking skills, and improve their professional behavior in various work settings.
• Team Leaders and Supervisors – Professionals responsible for managing teams who need to build trust, improve communication, and strengthen leadership abilities.
• Individuals Looking for Career Advancement – Employees seeking to improve their professional skills to qualify for promotions or leadership roles.
Prerequisites
• None. This course is designed for beginners, fresh graduates, and professionals looking to enhance their soft skills.
Course Content
Importance of professional skills
Adapting to Company Culture (Day 1)
• Importance of knowing the mission and vision
• Understand the Organization chart
• Understand the culture and how to navigate through
Connection Skills (Day 1)
· Building trust and credibility
· Greeting Colleagues
· Exercise: Role play
· Building rapport
· Exercise: Role play
· Participating in meetings
· Exercise: Role play
Communication skills (Day 2)
· Understanding communication protocols
· Professional communication
o Effective written communication: email, reports, proof reading, avoiding grammatical errors
▪ Email Writing: Structure, importance of tone, and common phrases.
▪ Report Writing: Basics of clear and concise report creation.
▪ Avoiding Miscommunication:** How to ensure messages are clear and understood. Escalation Protocols:** How to communicate escalation in writing (e.g., using subject lines like “URGENT: Need Immediate Attention” or “Escalation: Issue with Project X”).
▪ EXERCISE: Writing an email
o 21 unwritten rules about meeting
· Active listening
· Exercise on Active listening
· Reading comprehension
· Exercise on reading a business email and ask what they understood
· Avoiding assumptions
· Practical techniques for asking questions
· Exercise in asking questions and avoiding assumptions
Self Management Skills (Day 3)
o Emphaty
o Growth mindset
o Client centricity
o Develop your Self Awareness with Emotional Intelligence
o Handling criticism
o Creativity
o Resourcefulness
Critical Thinking (Day 4)
o Why is Critical Thinking Necessary
o Understanding Critical Thinking
o Characteristics of a critical thinker
o Fact vs. Assumptions: Distinguishing Truth from Belief
o Enhance decision making with critical thinking
o Exercise: Solve a project dilemma using critical thinking
o The questioning method to foster critical thinking
o Exercise: Apply Critical thinking to make a decision
Problem Solving & Decision making (Day 5)
