Advanced Supervisory equips supervisors and team leaders with the skills to lead high-performing teams, improve communication, manage employee performance, resolve workplace conflicts, and drive organizational success through effective leadership practices.
Duration: 3 days – 21 hrs.
Overview
This dynamic course is tailored to improve supervisors’ foundational skills, taking their leadership abilities to new heights as they dive deep into the art of conflict resolution, strategic decision-making, and team performance, all with the aim of driving organizational excellence and cultivating high-performing teams.
Objectives
- This course empowers participants with the advanced knowledge and skills needed to thrive in complex leadership positions. Graduates will be well-equipped to lead high-performance teams, drive organizational excellence, and contribute significantly to their organizations’ success.
Audience
- This course is tailored for experienced supervisors, mid-level managers, and leaders who are seeking to enhance their supervisory skills and take on more strategic roles within their organizations.
Pre- requisites
- Supervisory Experience: Participants should have a minimum of two years of experience in a supervisory or mid-level managerial role within their organization.
- Basic Supervisory Training: Completion of a foundational supervisory training course or equivalent experience is required to ensure a solid understanding of supervisory fundamentals.
- Organizational Support: Participants should have the support and endorsement of their organization’s leadership to attend the advanced training, as the course may require time and resource allocation.
- Proficiency in English (or Applicable Language): A strong command of written and spoken English, or the primary language of the course, is essential to fully engage in course materials and discussions.
- Access to Technology: Participants should have access to a computer or device with internet connectivity to access course materials, participate in virtual workshops, and complete online assessments.
- Commitment to Learning: A genuine commitment to personal and professional development is required, as the course involves intensive learning, assignments, and practical application.
- Managerial Responsibilities: Participants should currently hold supervisory or mid-level managerial roles or have a confirmed promotion to such a role within their organization.
- Recommended by Supervisors: Strong recommendation and support from current or previous supervisors is encouraged to ensure participants are well-prepared for the advanced training.
- Educational Background: While not mandatory, a bachelor’s degree or equivalent educational background in a related field may be beneficial for participants to grasp advanced concepts more readily.
Course Content
- Advanced Supervisory Intro: An introduction to advanced supervisory roles and responsibilities, focusing on growth within the company.
- More roles and responsibilities, Company Growth: Expanding on the additional responsibilities that come with advanced supervisory roles, and their contribution to overall company growth.
- What Now? What’s Next Self-Assessment: Encouraging self-reflection and assessment to identify the current position and plan for future growth as advanced supervisors.
- Improving Soft Skills (Communication Skills, Feedback as Advanced level Supervisor): Enhancing soft skills like communication and feedback, crucial for advanced-level supervisors.
- Formulating Next Level Objectives: Guiding advanced supervisors in setting objectives that align with their career advancement and leadership roles.
- Continuity, training new hires and new supervisors: Addressing the importance of maintaining consistency in leadership while training new employees and supervisors.
- Exemplary Leadership: Exploring the qualities and behaviors of exemplary leadership in advanced supervisory roles.
- Time Management: Focusing on advanced time management techniques to enhance productivity.
- Stress, Conflict Management, Customer Service: Covering advanced strategies for handling stress, conflict, and providing exceptional customer service as supervisors.
- Re-direction: Discussing the need for redirection and growth strategically with the changing needs of the company.
