Duration 2 days – 14 hrs
Overview
The Mental Health Awareness – Managing Time, Stress and Anger in the Workplace Training Course provides participants with practical knowledge and techniques for supporting mental well-being and responding constructively to everyday workplace pressures.
The course explores the relationship between workload, time management, stress, emotional reactions, and workplace behavior. Participants will learn to recognize common signs of declining well-being, organize priorities, manage pressure, regulate anger, communicate assertively, establish healthy boundaries, and seek appropriate support.
This is an awareness and skills-development course. It does not qualify participants to diagnose or treat mental health conditions. Employees experiencing serious or persistent concerns should seek assistance from qualified mental health professionals or appropriate organizational support services.
Objectives
- Explain the importance of mental health and well-being in the workplace.
- Recognize common signs that personal or workplace pressure may be affecting well-being.
- Distinguish manageable pressure from excessive or prolonged stress.
- Identify personal sources of stress, anger, and time-management difficulty.
- Prioritize responsibilities and plan work more effectively.
- Apply practical techniques for managing workload, deadlines, and interruptions.
- Recognize physical, emotional, cognitive, and behavioral signs of stress.
- Use appropriate techniques to reduce and recover from everyday workplace stress.
- Understand the causes, triggers, and warning signs of anger.
- Apply techniques for regulating emotions before responding.
- Communicate concerns, needs, and boundaries assertively and respectfully.
- Respond constructively to difficult interactions and workplace conflict.
- Support colleagues appropriately without attempting to diagnose or counsel them.
- Recognize when professional or organizational assistance may be needed.
- Develop a personal workplace well-being action plan.
Target Audience
- Employees at all organizational levels
- Supervisors and team leaders
- Managers and department heads
- Project and operations personnel
- Customer-facing and service employees
- Human resources and administrative personnel
- Employees working in demanding or high-pressure environments
- Organizations seeking to strengthen workplace well-being and respectful behavior
Prerequisites
- Participate in reflective and practical exercises.
- Discuss workplace situations respectfully.
- Maintain confidentiality regarding personal experiences shared during the course.
- Practice time-management, stress-management, and communication techniques.
- Participants are not required to disclose private medical or personal information.
Course Outline
Day 1: Mental Health Awareness, Time Management, and Stress Management
Module 1: Understanding Mental Health and Well-Being
- Meaning of mental health and psychological well-being
- Mental health as part of overall health
- The well-being continuum
- Factors that may influence workplace well-being
- Common misconceptions and stigma
- Promoting respectful, nonjudgmental conversations
- Personal responsibility and organizational responsibility
- Limits of workplace mental health support
Module 2: Recognizing Possible Warning Signs
- Physical, emotional, cognitive, and behavioral signs
- Changes in attendance, performance, communication, or relationships
- Recognizing significant changes from usual behavior
- Understanding that warning signs are not a diagnosis
- Approaching concerns with sensitivity and respect
- Knowing when and where to seek assistance
- Emergency and organizational escalation procedures
Module 3: The Connection Between Time, Stress, and Emotions
- How poor time management can increase pressure
- Effects of excessive workload and unclear priorities
- Stress and its influence on thinking and behavior
- How accumulated pressure may contribute to anger
- Identifying personal triggers and response patterns
- Recognizing the cycle of pressure, reaction, and consequence
- Self-assessment: personal workplace pressure profile
Module 4: Practical Time-Management Fundamentals
- Identifying important responsibilities and expected outcomes
- Distinguishing urgent from important tasks
- Setting realistic daily and weekly priorities
- Breaking large assignments into manageable actions
- Estimating time requirements more accurately
- Creating practical schedules and task lists
- Establishing milestones and deadlines
- Allowing contingency time for unexpected work
Module 5: Managing Interruptions and Procrastination
- Recognizing common causes of procrastination
- Overcoming task avoidance and perfectionism
- Managing email, meetings, calls, and digital notifications
- Handling competing and changing priorities
- Setting respectful boundaries
- Communicating capacity and workload concerns
- Knowing when and how to ask for assistance
- Practical activity: designing a workable priority plan
Module 6: Understanding Workplace Stress
- Healthy pressure versus harmful stress
- Acute and chronic stress
- Common organizational and personal stressors
- The body’s stress response
- Effects on judgment, concentration, health, and relationships
- Recognizing personal signs of overload
- Understanding burnout at an awareness level
- Identifying factors within and outside personal control
Module 7: Practical Stress-Management Techniques
- Controlled breathing and grounding exercises
- Brief relaxation techniques
- Mindful pauses during the workday
- Reframing unhelpful thinking patterns
- Establishing healthy workplace boundaries
- Taking appropriate breaks and allowing recovery
- Maintaining supportive relationships
- Creating a personal stress-management toolkit
Day 2: Anger Management, Communication, and Workplace Support
Module 8: Understanding Anger
- Anger as a normal human emotion
- Anger versus aggressive behavior
- Common workplace anger triggers
- The role of expectations, assumptions, and perceived unfairness
- Physical and emotional warning signs
- Understanding escalation patterns
- Consequences of unmanaged anger
- Identifying personal triggers and high-risk situations
Module 9: Regulating Anger and Emotional Reactions
- Recognizing the pause between emotion and action
- Using stop, pause, and step-away techniques
- Applying breathing and grounding strategies
- Challenging unhelpful interpretations
- Separating facts from assumptions
- Choosing an appropriate time to respond
- Expressing frustration without aggression
- Recovering and repairing relationships after an inappropriate reaction
- Activity: personal anger-management plan
Module 10: Assertive Workplace Communication
- Passive, aggressive, passive-aggressive, and assertive communication
- Expressing concerns clearly and respectfully
- Using neutral and non-accusatory language
- Applying “I” statements appropriately
- Listening to understand
- Asking clarifying questions
- Communicating limits and boundaries
- Saying no or negotiating priorities professionally
- Giving and receiving constructive feedback
Module 11: Managing Difficult Conversations and Conflict
- Preparing for emotionally difficult discussions
- Identifying the issue, impact, and desired outcome
- Remaining calm during disagreement
- De-escalating tense interactions
- Acknowledging emotions without accepting inappropriate behavior
- Finding shared interests and workable solutions
- Knowing when to pause or escalate a conversation
- Documenting and reporting serious incidents appropriately
- Role-playing common workplace situations
Module 12: Supporting a Colleague Appropriately
- Recognizing when someone may be struggling
- Choosing an appropriate time and private setting
- Starting a supportive, nonjudgmental conversation
- Applying active listening and empathy
- Respecting privacy and confidentiality
- Avoiding diagnosis, promises, and unsolicited treatment advice
- Encouraging appropriate professional or organizational support
- Following up within workplace boundaries
Module 13: Professional Support and Referral
- Understanding the limits of peer and managerial support
- Human resources and occupational health support
- Employee assistance programs
- Qualified mental health professionals
- Organizational reporting and referral procedures
- Responding to serious or immediate safety concerns
- Following applicable workplace policies and emergency protocols
- Promoting help-seeking without stigma
Module 14: Creating a Healthier Workplace
- Encouraging respectful communication
- Clarifying roles, priorities, and expectations
- Promoting reasonable workload discussions
- Supporting appropriate breaks and recovery
- Preventing bullying, harassment, and disrespectful behavior
- Building psychological safety
- Encouraging early communication and assistance
- Shared responsibility for workplace well-being
Module 15: Personal Well-Being Action Plan
Participants prepare an individual action plan covering:
- Primary time, stress, and anger triggers
- Warning signs of overload or emotional escalation
- Priority-setting and scheduling practices
- Stress-reduction and recovery techniques
- Anger-regulation strategies
- Communication and boundary-setting actions
- Available sources of support
- Personal commitments and progress measures
Module 16: Course Integration and Assessment
- Review of key concepts and techniques
- Scenario-based knowledge check
- Sharing appropriate workplace commitments
- Finalization of personal action plans
- Post-training application
- Course evaluation
