Duration 1 day – 7 hrs
Overview
This training course provides a non-technical, easy-to-understand introduction to Artificial Intelligence. It is designed for all employees technical and non-technical—to understand what AI is, how it impacts their work and industry, and how to use it responsibly and creatively to improve productivity and decision-making. It introduces real-world use cases, common tools like ChatGPT, and encourages an innovation mindset.
Objectives
- Explain what AI is and how it works at a high level
- Understand the difference between AI, Machine Learning, and Generative AI
- Identify how AI is already being used in their industry and daily lives
- Explore practical examples of AI for various departments (HR, Finance, Marketing, Operations, IT, etc.)
- Recognize opportunities and limitations of AI
- Use tools like ChatGPT responsibly to enhance work efficiency
- Understand key ethical, legal, and data privacy considerations in AI
Audience
- All employees across departments (HR, Admin, Finance, IT, Legal, Marketing, Sales, Operations, etc.)
- Managers and team leaders
- Non-technical staff curious about AI
- Business professionals who want to stay relevant in the digital age
Prerequisites
- No prior technical or AI experience required
- Basic computer literacy
- An open mind and willingness to explore technology
Course Content
Module 1: What is Artificial Intelligence?
- Definitions: AI, Machine Learning, Deep Learning, Generative AI
- Common misconceptions about AI
- History and evolution of AI
- Everyday AI examples (smart assistants, recommendations, navigation apps, etc.)
Module 2: AI in Action: Real-World Applications
- AI in business: Retail, Banking, Energy, Healthcare, Transportation
- Department-specific examples:
- HR: Resume screening, employee engagement analytics
- Marketing: Personalized ads, customer segmentation
- Finance: Forecasting, fraud detection
- Operations: Predictive maintenance, supply chain optimization
- Customer Service: AI chatbots and virtual assistants
Module 3: Exploring Generative AI (e.g., ChatGPT, DALL·E, Copilot)
- What is Generative AI?
- How ChatGPT works (simple explanation)
- Live demo: Using ChatGPT for writing emails, creating summaries, brainstorming ideas
- Creating content with AI: Text, images, and code
Module 4: Benefits and Challenges of AI
- How AI enhances productivity and decision-making
- Limitations of AI (bias, hallucinations, lack of context)
- Human-AI collaboration: What AI can’t do (yet)
Module 5: Ethical and Responsible AI Use
- AI ethics: Fairness, transparency, and accountability
- Avoiding bias and misuse
- Data privacy, confidentiality, and responsible data use
- Company policies on AI usage (customizable)
Module 6: Getting Started with AI at Work
- Safe and creative ways to use AI in your daily tasks
- How to ask better questions/prompts
- Checklist: When to use AI and when not to
- Next steps: AI upskilling and advanced learning paths
