Duration 3 Days – 21 hrs
Overview
The Core Banking, Digital Banking and Payments Overview Training Course is a foundational program designed to provide participants with a clear understanding of how modern banking services operate across core banking systems, digital banking platforms, and payment ecosystems.
The course introduces the key concepts, processes, systems, and controls involved in banking operations, including customer accounts, deposits, loans, fund transfers, digital channels, card payments, electronic payments, settlement, reconciliation, cybersecurity, compliance, and customer experience.
This program is ideal for employees who need to understand how banking products and transactions are supported by technology, operations, risk controls, and regulatory requirements. It helps participants build a strong banking-domain foundation and understand how core banking, digital banking, and payment systems work together to deliver secure, reliable, and customer-focused financial services.
Objectives
- Understand the purpose and role of core banking systems in bank operations.
- Explain common banking products such as deposits, loans, cards, and fund transfer services.
- Understand how customer accounts, balances, transactions, and postings are managed in a core banking environment.
- Describe how digital banking channels support customer transactions and service delivery.
- Identify the major components of internet banking, mobile banking, ATM, card, and payment platforms.
- Understand the basic flow of payment transactions, including authorization, clearing, settlement, reconciliation, and reporting.
- Recognize the relationship between banking operations, IT systems, risk controls, compliance, and customer experience.
- Understand key risks in banking technology, including cybersecurity, fraud, data privacy, operational risk, and service availability.
- Improve communication between business, operations, IT, risk, compliance, and customer-facing teams.
- Apply banking-domain knowledge to support projects, system enhancements, testing, operations, and service improvement initiatives.
Target Audience
- New banking employees
- Management trainees
- IT professionals supporting banking systems
- Business analysts
- System analysts
- Software developers
- Quality assurance testers
- Automation testers
- Operations support teams
- Digital banking teams
- Payment operations teams
- Product support teams
- Risk and compliance support teams
- Customer service and branch operations personnel
- Project managers and coordinators involved in banking technology projects
- Non-banking professionals moving into banking, fintech, or financial services roles
Prerequisites
- Basic computer literacy
- Basic understanding of business processes
- Willingness to learn banking concepts and transaction flows
Course Outline
Day 1: Core Banking Fundamentals
Module 1: Introduction to Banking Operations
Topics:
- Role of banks in the economy
- Overview of retail banking, commercial banking, and corporate banking
- Key banking business units and support functions
- Customer lifecycle in banking
- Front office, middle office, and back office operations
- Role of technology in banking service delivery
- Importance of trust, accuracy, compliance, and operational resilience
Activity:
Banking ecosystem mapping exercise.
Module 2: Core Banking System Overview
Topics:
- What is a core banking system?
- Purpose of core banking in daily bank operations
- Customer information management
- Account management
- Balance management
- Transaction processing
- Posting, validation, and authorization
- Batch processing and end-of-day processing
- General ledger interface
- Branch and channel integration
- Common users of core banking systems
Activity:
Core banking process walkthrough: from customer transaction to account posting.
Module 3: Banking Products and Account Structures
Topics:
- Savings accounts
- Current accounts
- Time deposits
- Loan accounts
- Credit card accounts
- Corporate accounts
- Customer profile and account relationship
- Account status and account restrictions
- Interest, fees, charges, and penalties
- Product configuration in banking systems
Activity:
Product-to-system mapping: identifying how banking products are represented in core banking.
Module 4: Banking Transaction Processing
Topics:
- Deposits and withdrawals
- Fund transfers
- Bills payment
- Loan payments
- Check processing overview
- Fees and charges
- Reversal and adjustment transactions
- Transaction limits and approvals
- Transaction status and exception handling
- Audit trail and transaction history
Activity:
Transaction flow mapping from customer request to posting and confirmation.
Day 2: Digital Banking and Banking Technology Landscape
Module 5: Digital Banking Overview
Topics:
- What is digital banking?
- Difference between online banking, mobile banking, and digital banking
- Customer self-service channels
- Digital onboarding overview
- Mobile banking features
- Internet banking features
- Alerts, notifications, and customer communication
- Personalization and customer experience
- Digital banking adoption and operational impact
Activity:
Customer journey mapping for a digital banking transaction.
Module 6: Digital Banking Architecture and Key Components
Topics:
- Digital banking platform components
- Channel layer and customer interface
- Middleware and API layer
- Integration with core banking systems
- Authentication and authorization
- Customer identity and access management
- Session management
- Transaction validation
- Logging, monitoring, and audit trails
- Digital channel availability and performance considerations
Activity:
Digital banking system map: how mobile banking connects to backend banking systems.
Module 7: ATM, Card, and Self-Service Banking Channels
Topics:
- ATM banking overview
- Debit card and credit card transaction basics
- Card issuance and card lifecycle
- Card authorization concepts
- PIN, OTP, CVV, and authentication controls
- POS transaction overview
- E-commerce transaction overview
- Card transaction disputes and chargebacks
- ATM reconciliation overview
Activity:
Card transaction flow discussion: from customer purchase to authorization and settlement.
Module 8: Customer Experience, Security, and Reliability in Digital Banking
Topics:
- Customer expectations in digital banking
- Common digital banking issues and service concerns
- Uptime and availability requirements
- User experience and accessibility
- Digital fraud risks
- Phishing and social engineering
- Account takeover risk
- Secure authentication
- Data privacy and customer information protection
- Incident communication and service recovery
Activity:
Digital banking incident scenario: identifying business impact and customer impact.
Day 3: Payments, Risk, Compliance, and Case Studies
Module 9: Payments Ecosystem Overview
Topics:
- What are payment systems?
- Participants in the payments ecosystem
- Payer, payee, issuing bank, acquiring bank, payment gateway, payment network, and clearing house
- Domestic payment systems overview
- Interbank fund transfers
- Real-time payments overview
- Batch payments overview
- Bills payment and merchant payment overview
- Remittance overview
- Payment instruction, processing, confirmation, and reporting
Activity:
Payments ecosystem mapping exercise.
Module 10: Payment Transaction Flow
Topics:
- Payment initiation
- Validation and authentication
- Authorization
- Routing
- Clearing
- Settlement
- Reconciliation
- Exception handling
- Returns, reversals, and failed transactions
- Notifications and transaction status updates
- Payment reports and audit records
Activity:
End-to-end payment transaction flow: from customer instruction to settlement.
Module 11: Risk, Compliance, and Controls in Banking and Payments
Topics:
- Operational risk in banking systems
- Fraud risk in digital and payment channels
- Cybersecurity risk
- Data privacy risk
- Compliance and regulatory expectations
- Know Your Customer overview
- Anti-money laundering awareness
- Transaction monitoring overview
- Segregation of duties
- Maker-checker controls
- Approval limits
- Audit trail and evidence requirements
- Business continuity and disaster recovery overview
Activity:
Risk-control matching exercise for common banking and payment scenarios.
Module 12: Banking Technology Operations and Support
Topics:
- Incident management in banking systems
- Problem management and root cause analysis
- Change management and release controls
- User access management
- Service level agreements
- Production support model
- System monitoring and alerts
- Escalation process
- Coordination between business, IT, operations, risk, and vendors
- Post-incident review and continuous improvement
Activity:
Production support case study: handling a failed payment or unavailable digital banking service.
Module 13: Integrated Case Study Workshop
Topics:
- Relationship between core banking, digital banking, and payment transactions
- Identifying systems involved in a banking transaction
- Understanding customer impact
- Understanding operational and financial impact
- Identifying risks and controls
- Preparing clear business and IT communication
Workshop Output:
Participants prepare and present a simple transaction flow, risk assessment, and support response for a sample banking scenario.
