Duration 3 Days – 21 hrs.
Overview
The Banking Operations and Finance Systems Overview Training Course provides participants with a comprehensive understanding of modern banking operations, financial products, core banking systems, payment infrastructures, financial controls, and regulatory compliance. The course is designed for professionals supporting banking operations, technology, finance, digital transformation, and customer services.
Participants will learn how banking institutions process financial transactions, manage customer accounts, operate core banking platforms, support digital banking channels, and comply with financial regulations. The program also introduces the relationship between banking operations and supporting IT systems including Core Banking Systems (CBS), Payment Systems, Treasury Systems, Loan Management Systems, CRM, AML platforms, and Business Intelligence solutions.
Through real-world banking scenarios, case studies, and operational workflow simulations, participants gain practical knowledge of banking processes and finance technology that support today’s digital banking environment.
Objectives
- Understand the overall banking ecosystem and financial services industry.
- Explain end-to-end banking operational workflows.
- Understand retail, commercial, and corporate banking operations.
- Identify major banking products and financial services.
- Understand how Core Banking Systems support banking operations.
- Explain payment processing and settlement mechanisms.
- Understand loan, deposit, treasury, and trade finance operations.
- Recognize financial controls, governance, and regulatory requirements.
- Understand Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
- Gain awareness of digital banking platforms and financial technologies.
- Understand how various banking applications integrate with enterprise systems.
- Identify operational risks and best practices in banking operations.
Target Audience
- Banking Operations Staff
- Finance Professionals
- IT Support Engineers
- Business Analysts
- System Analysts
- Application Support Engineers
- Digital Banking Teams
- Operations Analysts
- Quality Assurance Engineers supporting banking systems
- Project Managers
- New hires entering banking institutions
- Technology professionals supporting financial applications
Prerequisites
- Basic computer literacy
- Basic understanding of business processes
- No prior banking experience required
- Interest in banking operations or financial systems
Course Outline
Day 1 – Banking Industry Fundamentals and Core Banking Operations
Module 1: Introduction to Banking
- Banking industry overview
- Types of financial institutions
- Banking business models
- Banking organizational structure
- Banking departments
- Revenue generation in banks
Module 2: Banking Products and Services
- Savings accounts
- Current accounts
- Time deposits
- Consumer loans
- Mortgage loans
- Credit cards
- Corporate banking products
- Treasury products
- Investment services
Module 3: Banking Operational Processes
- Customer onboarding
- Account opening workflow
- Customer Information File (CIF)
- Deposit operations
- Cash operations
- Teller operations
- Branch operations
- End-of-day processing
Module 4: Core Banking Systems
- Introduction to Core Banking
- Core Banking architecture
- Core Banking modules
- Customer management
- Deposit management
- Loan management
- Transaction processing
- General Ledger integration
Hands-on Discussion
- Banking workflow walkthrough
- Core banking transaction lifecycle
- Banking process mapping exercise
Day 2 – Financial Systems, Payments and Banking Technology
Module 5: Payment Systems
- Electronic fund transfers
- Domestic payments
- International payments
- Clearing and settlement
- Payment gateways
- ATM networks
- Card processing
- Mobile payments
- QR payments
- Digital wallets
Module 6: Banking Finance Systems
- General Ledger systems
- Financial Accounting
- Treasury systems
- Asset management
- Reconciliation systems
- Financial reporting
- Budget management
Module 7: Loan and Credit Operations
- Loan lifecycle
- Credit evaluation
- Loan approval workflow
- Loan servicing
- Collections
- Non-performing loans
- Credit risk basics
Module 8: Digital Banking Platforms
- Internet banking
- Mobile banking
- Branchless banking
- Open Banking
- API Banking
- Omnichannel banking
- Customer experience platforms
Hands-on Workshop
- Banking system architecture exercise
- Payment processing simulation
- Banking systems integration discussion
Day 3 – Compliance, Risk Management and Emerging Banking Technologies
Module 9: Regulatory Compliance
- Banking regulations
- Central bank oversight
- AML fundamentals
- KYC processes
- Customer Due Diligence (CDD)
- Financial crime prevention
- Fraud monitoring
- Data privacy in banking
Module 10: Risk Management
- Operational risk
- Credit risk
- Liquidity risk
- Market risk
- Technology risk
- Cybersecurity awareness
- Business continuity
- Disaster recovery
Module 11: Banking Information Systems Integration
- CRM systems
- ERP integration
- Business Intelligence
- Data Warehousing
- Reporting systems
- Workflow automation
- Document management
- Enterprise integration
Module 12: Future of Banking Technology
- Digital transformation
- FinTech ecosystem
- Artificial Intelligence in banking
- Robotic Process Automation (RPA)
- Blockchain overview
- Cloud banking
- Open Finance
- Embedded Finance
- Banking trends
Capstone Workshop
- Banking operations case study
- Finance systems workflow analysis
- Banking technology mapping exercise
- Group presentation
- Knowledge assessment
- Course recap and Q&A
