Duration 2 days – 14 hrs
Overview
The ISO Refresher Training Course is designed to reinforce participants’ understanding of ISO standards, principles, and updates. It is ideal for employees involved in maintaining, auditing, or implementing ISO management systems. The training focuses on refreshing core concepts, revisiting documentation requirements, addressing recent changes in standards (such as ISO 9001, ISO 14001, ISO 45001, etc.), and promoting continual improvement. This course ensures that teams stay aligned with compliance obligations and audit-readiness.
Objectives
- Revisit the core principles and structure of ISO management systems (Annex SL)
- Understand the roles and responsibilities for ISO implementation and compliance
- Refresh knowledge of key clauses and documentation requirements
- Identify gaps in current practices and update procedures accordingly
- Apply risk-based thinking and continuous improvement in daily operations
- Prepare effectively for internal and external audits
Audience
- ISO Internal Auditors
- Compliance and Quality Assurance Personnel
- Process Owners and Department Heads
- Document Controllers
- HSE, Environmental, or Risk Managers
- Employees involved in maintaining ISO-certified systems
Pre- requisites
- Completion of a prior ISO Awareness or Implementation course
- Familiarity with ISO standards relevant to the organization (e.g., ISO 9001, ISO 14001, ISO 45001)
Course Content
Module 1: Introduction and Refresher on ISO Standards
- Overview of ISO and common standards (ISO 9001, 14001, 45001, etc.)
- High-Level Structure (Annex SL) and its application
- Understanding the PDCA (Plan-Do-Check-Act) cycle
Module 2: Key Clauses and Compliance Focus
- Clause 4: Context of the organization
- Clause 5: Leadership and commitment
- Clause 6: Risk-based thinking and planning
- Clause 7: Support and documented information
- Clause 8: Operations and control of processes
- Clause 9: Performance evaluation and internal audits
- Clause 10: Nonconformity and continuous improvement
Module 3: Documentation and Control
- Mandatory documents and records
- Documented information updates and version control
- Best practices in document review and maintenance
Module 4: Internal Audit Readiness
- Refresher on the audit process
- Auditor and auditee roles
- Common audit findings and how to avoid them
- Preparing for surveillance or re-certification audits
Module 5: Risk, Improvement & Best Practices
- Revisiting risk assessment and mitigation
- Corrective and preventive actions
- Integrating ISO into business operations
- Promoting a culture of quality and continual improvement
Module 6: Workshop and Q&A
- Interactive session: Identify gaps and improvement opportunities in your current ISO implementation
- Group sharing and lessons learned
- Final Q&A and knowledge check
