Duration 3 days – 21 hrs
Overview
This training course equips professionals with essential communication and negotiation skills needed to collaborate effectively, handle stakeholders, resolve conflicts, and achieve win–win outcomes in a Philippine business context. Participants will learn communication frameworks, negotiation strategies, cultural considerations, and practical techniques used in corporate environments, government settings, and customer-facing roles in the Philippines.
The training includes workshops, real-life PH workplace scenarios, role-plays, and guided exercises to strengthen confidence and effectiveness in communication and negotiation.
Objectives
- Communicate clearly and professionally with internal and external stakeholders
- Apply effective verbal, non-verbal, written, and digital communication techniques
- Use structured negotiation frameworks to prepare, engage, and close agreements
- Manage difficult conversations, objections, and conflicts
- Practice empathy, active listening, and assertiveness
- Build rapport and influence through trust and relationship-based communication
- Use negotiation strategies applicable to PH workplace culture
- Improve collaboration across teams and departments
Audience
- Supervisors, Team Leaders, and Managers
- Project Managers & Coordinators
- Customer Service & Client-Facing Roles
- Sales, Business Development & Account Managers
- HR, Admin, Operations Personnel
- Anyone who needs strong communication & negotiation skills in the workplace
Pre- requisites
- No prerequisite required
- Open to beginners and experienced professionals
Course Content
Effective Communication Skills
Foundations of Communication
- Principles of effective communication
- Barriers to communication and how to overcome them
- Communication styles (passive, assertive, aggressive)
- PH work culture considerations (hiya, pakikisama, respect hierarchy)
Verbal & Non-Verbal Communication
- Tone, clarity, confidence
- Body language and micro-expressions
- Professional articulation and pacing
- Role-play: Communicating under pressure
Written & Digital Communication
- Email etiquette in PH organizations
- Writing clearly and professionally
- Communication via chat, Zoom/Meet, and messaging apps
- Workshop: Rewrite unclear messages
Active Listening & Empathy
- Listening techniques (LAER, reflective listening)
- Asking powerful questions
- Emotional intelligence in communication
- Workshop: Active listening role-play
Managing Difficult Conversations
- Handling conflicts, complaints, and misunderstandings
- De-escalation techniques
- How to deliver bad news professionally
- Workshop: Difficult client/stakeholder scenario
Negotiation Skills & Strategies
Introduction to Negotiation
- What is negotiation? Key concepts
- Types of negotiation: competitive, collaborative, integrative
- BATNA, ZOPA, Anchoring, and Leverage explained simply
Preparation & Strategy Setting
- Setting negotiation goals
- Understanding the other party’s perspective
- Identifying interests vs positions
- Negotiation planning template
- Workshop: Negotiation prep case study
The Negotiation Process
- Opening the negotiation
- Framing, reframing, and persuasion techniques
- Making and countering offers
- Handling objections effectively
- Role-play: Basic negotiation exercise
Negotiating in a Philippine Setting
- Cultural factors: relationship-based, indirect communication, saving face
- Tips when negotiating with:
- government entities
- suppliers/vendors
- internal stakeholders
- customers/clients
- Real-life PH scenarios
Conflict Resolution & Win–Win Agreements
- Finding mutually beneficial outcomes
- Mediating between teams or departments
- Finalizing agreements and next steps
- Workshop: Team negotiation simulation
Putting It All Together
- Final activity: 2-party negotiation simulation
- Insights, feedback, and negotiation improvement plan
- Q&A and closing
