Duration 2 days – 14 hrs
Overview
This course provides a comprehensive introduction to the fundamental concepts, operations, and services within the banking sector. Designed for new employees, fresh graduates, and non-banking professionals entering the financial industry, the course covers the structure and functions of banks, types of banking services, regulatory frameworks, financial products, and customer relationship practices. Participants will gain a clear understanding of how banks operate and contribute to the economy.
Objectives
- Explain key banking operations and services (retail, corporate, investment)
- Identify major banking products such as deposits, loans, and cards
- Understand the basics of financial intermediation and risk management
- Learn about central banking and regulatory bodies (e.g., BSP, AMLC)
- Appreciate the role of customer service and compliance in banking
- Familiarize with current trends in digital and mobile banking
Audience
- New bank employees and trainees
- Fresh graduates entering the banking sector
- Professionals transitioning into banking or financial services
- Administrative and operations support staff
- Customer service and frontline banking staff
Pre- requisites
- No prior banking experience required
- Basic proficiency in English and numeracy recommended
Course Content
Day 1: Introduction to Banking
Module 1: The Banking System and its Role in the Economy
- Definition and Importance of Banks
- Types of Financial Institutions (Commercial Banks, Thrift Banks, Rural Banks, Cooperative Banks)
- Functions of Banks: Intermediation, Payments, Risk Management
Module 2: Structure and Functions of Banks
- Retail Banking vs. Corporate Banking
- Investment Banking and Treasury Services
- Overview of Bank Departments: Operations, Credit, Risk, Compliance, Marketing, IT
Module 3: Financial Products and Services
- Deposit Products: Savings, Checking, Time Deposits
- Loan Products: Personal Loans, Business Loans, Mortgage
- Cards: Debit, Credit, Prepaid
- Foreign Exchange and Remittance Services
Day 2: Banking Operations, Regulations & Trends
Module 4: Bank Operations and Risk Management
- Account Opening Process
- Know Your Customer (KYC) and Customer Due Diligence
- Credit Assessment Basics
- Overview of Operational Risk and Fraud Prevention
Module 5: Regulatory Environment in Banking
- Role of the Bangko Sentral ng Pilipinas (BSP)
- Anti-Money Laundering Council (AMLC) and AML Basics
- Regulatory Compliance and Reporting Requirements
- Data Privacy in Banking
Module 6: Customer Service and Digital Banking Trends
- Building Customer Trust and Handling Inquiries
- Complaint Handling and Service Recovery
- Digital Transformation in Banking: Mobile Apps, Online Banking, e-KYC
- Fintech Partnerships and Innovation in the Banking Sector
