Duration 2 days – 14 hrs
Overview.
This training course is designed to equip logistics staff with the essential knowledge and skills required to effectively manage a fleet of vehicles. Participants will learn about various aspects of vehicle management, including maintenance, scheduling, tracking, and compliance with regulations. The course focuses on best practices and modern tools to enhance the efficiency and productivity of logistics operations.
The training sessions will be conducted via theoretical approach/methods observing lecture presentations, discussions on Q&A, demonstrations and workshops.
Objectives
- Ensure that logistics staff are well-equipped to manage the complexities of vehicle operations efficiently and sustainably.
- Prepare drivers and helpers in handling respective roles efficiently and safely within the logistics operations
- Conduct understanding and awareness of drivers and helpers on regulatory compliance, proper customer service, health & wellness as well as logistics practices for environmental safety
Audience
- Logistics Managers
- Fleet Managers
- Transport Coordinators
- Drivers
- Maintenance Staff
- Safety Officers
- Inventory Managers
- Data Analysts
- Customer Service Representatives
- Training Coordinators
Pre- requisites
- Familiarity with logistics principles and operations.
- Relevant experience in logistics or transportation roles.
- Proficiency in using software for data entry and reporting.
- Understanding of safety and compliance standards in vehicle operation.
- Ability to effectively communicate with team members and stakeholders.
- Openness to new concepts and practices in vehicle management.
Course Content
Introduction and Orientation
- Run-through of company policies and procedures
- Awareness to company logistics operations
- Understanding individual roles and establishing team work in the logistics chain
Vehicle Familiarization & Maintenance
- Understanding the basics of vehicle controls and instruments
- Vehicle types and specifications
- Understanding major vehicle components, identification and function
- Basic maintenance (oil &tire check, keeping vehicle clean and presentable)
- Pre-trip & post-trip inspection procedures
- Communicating vehicle issues and coordinating with maintenance team
Skills and Techniques in Driving
- Principles and techniques of defensive driving
- Driving safely in different weather conditions
- Management of speed and braking techniques
- Optimal and Eco-friendly driving methods and techniques
Regulatory Compliance
- Awareness and understanding of hours-of-service regulations
- Transportation Laws and Document requirements
- Compliance with legal requirements and safety standards
- Records keeping and documentation requirements
- Knowledge of hazardous materials regulation (as needed)
Procedures for Safety and Emergency
- Strategies to prevent accidents and protocols in assisting emergencies
- Handling breakdowns and accident procedures
- Knowledge of Basic First Aid and fire safety
Planning of Routes and Navigation
- Overview of tracking software for fleet performance and delivery timeliness
- Route planning, adjustments and optimization fundamentals
- How to read Maps, and use GPS, Telematic system for navigation
- Coordination & support to delivery KPI’s, driver-staff and warehouse personnel relationship
Skill to Customer Service
- Client professional interaction, proper behavior and communication
- Proper handling of delivery documentation & customer inquiries
- Assuring customer satisfaction
Health and Wellness
- Fatigue and Stress Management
- Tips on maintaining healthy lifestyles on the road
- Ergonomics and injury prevention
