Duration 3 days – 21 hrs
Overview
This comprehensive training course aims to equip participants with the essential knowledge and skills required to effectively explore Robotic Process Automation (RPA) in banking operations. Participants will learn about various RPA terms, methodologies, tools, and best practices to enhance core banking workflows and empower employees to develop and deploy their own software robots.
Objectives
- Learn what RPA is and how it works and when to apply it
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- Describe what RPA is and identify the fundamental capabilities, benefits, and risks of RPA
- Define and use criteria for identifying RPA opportunities
- Understand why RPA is a hot topic right now and how it may enhance work productivity
- Explain RPA used in banking
- Explore how to set up an RPA Center of Excellence
- Describe how to expand the benefits of RPA by combining it with artificial intelligence and other emerging technologies
- Do an actual RPA use case as used in the banking industry
Audience
- Business Process Owners
- Software Developers
- Project Managers
Prerequisites
- Basic understanding of computer systems and software applications
- Familiarity with business processes and workflows
- No prior programming experience required (though helpful)
Course Content
Day 1: Understanding Robotic Process Automation (RPA)
- What Is RPA?
- What Can RPA Do for an Organization?
- How is RPA used in banking industry?
- What Are the Risks of RPA?
- Exercise: RPA Process Discovery Demonstration and Assessment of Sample Business Use Cases
Day 2: RPA in the Government and RPA Opportunity Identification
- Driving Forces for RPA in the Government
- Government Agencies Exploring/Using RPA
- Opportunity Evaluation Criteria
- Exercise: Identifying Opportunities for RPA and continuation of RPA Process Discovery
- Systematic Approach
Day 3: Building and managing an RPA Program, RPA Impacts and Opportunities for Government Employees
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- Process of Implementation
- RPA Landscape in the Government
- How Will Jobs Change?
- Embracing Change – Personal Resistance to Change
- How RPA Benefits You
- Exercise: Hands-On Practice
- Intelligent Automation
- Other Emerging Technologies
- What are the Risks of AI?
- Exercise: What Type of Automation is it
- Course Review and Q&A
- Recap of key concepts and practices
- Open Q&A session
- Final Assessment Preparation
