Microsoft Intune and Cloud Endpoint Management

Inquire now

Course Description

The Microsoft Intune and Cloud Endpoint Management Training Course provides participants with practical knowledge of modern cloud-based endpoint and device management using Microsoft Intune. The course introduces the fundamentals of cloud endpoint management and covers device enrollment, configuration, application deployment, security policies, compliance management, and ongoing administration of organizational devices.

Participants will learn how Microsoft Intune supports the management of Windows, macOS, Android, and iOS/iPadOS devices within a modern enterprise environment. The course also introduces Microsoft Entra ID integration, Conditional Access concepts, Windows Autopilot, endpoint security, application protection, monitoring, reporting, and troubleshooting.

The course is designed for IT professionals who need a general but practical understanding of implementing and administering Microsoft Intune and cloud-managed endpoints.

Duration 4 Days – 28 hrs.

Objectives

Explain the fundamentals of cloud-based endpoint management.
Understand the role and architecture of Microsoft Intune.
Navigate and configure the Microsoft Intune admin center.
Understand the relationship between Microsoft Intune and Microsoft Entra ID.
Plan and configure device enrollment.
Manage Windows, macOS, Android, and iOS/iPadOS devices.
Create and deploy device configuration profiles.
Configure device compliance policies.
Understand and implement Conditional Access concepts for managed devices.
Deploy and manage applications through Microsoft Intune.
Configure mobile application management and application protection policies.
Implement endpoint security policies.
Understand Windows Autopilot and modern Windows provisioning.
Manage device updates and configuration settings.
Monitor device health, compliance, and deployment status.
Perform common Intune administration and troubleshooting tasks.
Apply recommended practices for managing enterprise endpoints through the cloud.

Target Audience

IT Administrators
System Administrators
Microsoft 365 Administrators
Endpoint Administrators
Desktop Support Engineers
Technical Support Specialists
Infrastructure Engineers
Cloud Administrators
Network and Systems Engineers
IT Operations Personnel
IT Security Personnel
Professionals responsible for organizational laptops, desktops, smartphones, and tablets
IT professionals transitioning from traditional endpoint management to cloud-based management

Prerequisites

Basic knowledge of Windows operating systems.
Basic understanding of Microsoft 365 environments.
Familiarity with user accounts, groups, devices, and permissions.
Basic knowledge of networking and internet connectivity.
General understanding of IT administration and endpoint management.
Familiarity with Microsoft Entra ID is beneficial but not required.
Previous Microsoft Intune experience is not required.

Course Outline

Day 1 – Microsoft Intune and Cloud Endpoint Management Fundamentals

Module 1: Introduction to Modern Endpoint Management

Traditional versus cloud-based endpoint management
Modern workplace and endpoint management concepts
Cloud-managed and hybrid-managed environments
Endpoint management lifecycle
Overview of Microsoft Intune capabilities
Supported operating systems and device platforms

Module 2: Microsoft Intune Architecture and Administration

Microsoft Intune architecture
Microsoft Intune admin center
Understanding tenants, users, groups, and devices
Licensing considerations
Administrative roles and permissions
Role-Based Access Control (RBAC)
Scope tags and administrative boundaries

Module 3: Microsoft Entra ID Integration

Introduction to Microsoft Entra ID
Users and groups
Device identities
Microsoft Entra registered devices
Microsoft Entra joined devices
Hybrid Microsoft Entra joined devices
Intune and Microsoft Entra integration
Device ownership and management concepts

Module 4: Device Enrollment and Management

Device enrollment concepts
Enrollment planning
Enrollment restrictions
Enrollment status
Corporate versus personally owned devices
Windows device enrollment
Android device enrollment
Apple iOS/iPadOS enrollment
macOS enrollment
Device enrollment troubleshooting

Day 2 – Device Configuration, Compliance, and Access

Module 5: Device Configuration Management

Configuration profiles
Settings Catalog
Administrative Templates
Device restrictions
Security and operating system settings
Network and connectivity profiles
Wi-Fi and VPN configuration concepts
Certificate deployment concepts
Profile assignment and deployment

Module 6: Device Compliance Management

Understanding device compliance
Creating compliance policies
Windows compliance policies
Android and Apple device compliance
Compliance policy assignments
Compliance status
Noncompliant devices
Actions for noncompliance
Monitoring compliance results

Module 7: Conditional Access Fundamentals

Introduction to Conditional Access
Relationship between Intune and Conditional Access
Users, groups, applications, and conditions
Requiring compliant devices
Device-based access controls
Common Conditional Access scenarios
Planning secure access policies
Avoiding administrator lockout scenarios

Module 8: Managing Device Settings and Policies

Policy assignment concepts
User-based versus device-based assignments
Include and exclude groups
Assignment filters
Policy conflicts
Configuration precedence
Monitoring policy deployment
Troubleshooting configuration policies

Day 3 – Application Management and Endpoint Security

Module 9: Application Management with Microsoft Intune

Application management concepts
Supported application types
Microsoft Store applications
Microsoft 365 Apps
Win32 applications
Line-of-business applications
Application assignments
Required and available applications
Application installation monitoring
Application deployment troubleshooting

Module 10: Mobile Application Management

Mobile Device Management versus Mobile Application Management
Application protection policies
Protecting organizational information
Data transfer restrictions
Copy, paste, save, and sharing controls
Managed applications
Protecting corporate data on personal devices
Selective wipe concepts

Module 11: Endpoint Security Management

Endpoint security architecture
Security baselines
Antivirus policies
Microsoft Defender integration concepts
Firewall policies
Disk encryption and BitLocker management
Attack surface reduction concepts
Account protection
Security policy assignments
Monitoring endpoint security

Module 12: Device Updates and Maintenance

Windows update management
Update rings
Feature update policies
Quality updates
Driver and firmware update concepts
Restart behavior
Update deployment monitoring
Maintaining endpoint security and reliability

Day 4 – Windows Autopilot, Monitoring, and Troubleshooting

Module 13: Windows Autopilot and Modern Provisioning

Introduction to Windows Autopilot
Traditional imaging versus modern provisioning
Windows Autopilot deployment scenarios
Device registration
Deployment profiles
Enrollment Status Page
User-driven deployment
Pre-provisioned deployment concepts
Autopilot deployment lifecycle
Troubleshooting Autopilot deployment

Module 14: Remote Device Administration

Device inventory
Device properties
Synchronizing devices
Restarting managed devices
Remote lock
Retire and wipe operations
Fresh Start and device reset concepts
Lost or compromised device considerations
Remote administrative actions

Module 15: Monitoring and Reporting

Intune monitoring capabilities
Device configuration reports
Compliance reports
Application deployment reports
Endpoint security reports
Enrollment monitoring
Device health information
Audit logs
Operational monitoring practices

Module 16: Intune Troubleshooting and Administration Best Practices

Common enrollment problems
Policy deployment issues
Application deployment failures
Compliance troubleshooting
Synchronization problems
Device communication issues
Reviewing logs and diagnostic information
Troubleshooting workflow
Administrative best practices
Security and governance considerations
Planning an effective cloud endpoint management environment

Inquire now

Best selling courses

DATA ANALYTICS

Data Analytics with DAX, Python, SQL, and Business Intelligence Tools

The Data Analytics with DAX, Python, SQL, and Business Intelligence Tools Training Course provides participants with practical knowledge and skills for collecting, preparing, analyzing, modeling, and visualizing data to support informed business decision-making. The course combines key data analytics technologies and techniques, including Python, SQL, DAX (Data Analysis Expressions), Power BI, data modeling, data transformation,...

Inquire Now

PROJECT MANAGEMENT

Project Management – SDLC (Software Project Management)

The Project Management – SDLC (Software Project Management: The Complete Course) Training Course is a comprehensive program designed to equip project managers, software development leaders, business analysts, product owners, and IT professionals with the knowledge and practical skills required to successfully manage software development projects throughout the entire Software Development Life Cycle (SDLC). This course...

Inquire Now

LOGISTICS

Warehouse Operations and Inventory Management

Warehouse Operations and Inventory Management Training Course Duration 2 Days – 14 hrs. Overview This course provides a practical understanding of warehouse operations and inventory management for personnel who supervise, review, or audit warehouse processes. It covers the movement of goods from receiving through dispatch, with emphasis on warehouse layout, storage systems, picking strategies, stock rotation, inventory accuracy, and operational controls. Participants will learn to identify process weaknesses, investigate stock discrepancies, reduce shrinkage, and interpret warehouse productivity indicators. The course connects day-to-day warehouse activities with the records, controls, and performance measures needed for effective supervision and auditing. Objectives

Explain warehouse processes and their impact on inventory accuracy and service performance.
Evaluate warehouse layouts, storage systems, and product locations.
Identify appropriate controls for receiving, put-away, storage, picking, and dispatch.
Apply First-In, First-Out (FIFO) and First-Expired, First-Out (FEFO) principles.
Compare picking strategies based on order characteristics and operational requirements.
Identify causes of inventory discrepancies and recommend corrective actions.
Develop a cycle counting approach based on inventory value, movement, and risk.
Recognize sources of shrinkage and recommend preventive and detective controls.
Interpret warehouse productivity and inventory performance KPIs.
Review warehouse processes using supporting records, observations, and control evidence.

Target Audience

Warehouse supervisors, team leaders, and managers.
Inventory controllers and stock control personnel.
Logistics and distribution supervisors.
Internal auditors and operational compliance personnel.
Supply chain and operations professionals.
Personnel responsible for reviewing warehouse controls and performance.

Prerequisites

Basic familiarity with warehouse, logistics, or inventory activities.
General understanding of business processes and operational documentation.
Basic numerical skills, including percentages and simple calculations.
Basic spreadsheet skills are helpful.
No prior experience with a specific Warehouse Management System (WMS) is required.

Course Outline

Day 1: Warehouse Processes, Layout, and Storage Controls Module 1: Warehouse Operations and Process Controls

Warehouse roles within the supply chain.
End-to-end flow: receiving, put-away, storage, replenishment, picking, packing, and dispatch.
Physical stock movement and corresponding system transactions.
Responsibilities, authorization, and segregation of duties.
Common operational weaknesses and audit evidence.

Module 2: Warehouse Layout and Storage Systems

Functional zones, movement paths, and space utilization.
Receiving, storage, picking, staging, and dispatch areas.
Storage options: floor stacking, shelving, pallet racking, and bin storage.
Fixed and dynamic location systems.
Product slotting based on movement, size, handling needs, and compatibility.
Layout bottlenecks and their effects on productivity and inventory control.

Module 3: Receiving and Put-Away

Purchase orders, delivery documents, and expected receipts.
Quantity, condition, and item identification checks.
Recording shortages, overages, damage, and discrepancies.
Controls for acceptance, quarantine, and release.
Put-away rules and location confirmation.
Traceability through labels, barcodes, lot numbers, and serial numbers.
Timely recording of receipts and stock movements.

Module 4: Storage, Stock Rotation, and Replenishment

Storage discipline and location integrity.
FIFO and FEFO principles, applications, and limitations.
Batch, lot, and expiry-date management.
Controls for slow-moving, obsolete, damaged, and expired stock.
Replenishment of picking locations.
Supervision and review of stock rotation compliance.

Day 2: Order Fulfillment and Inventory Accuracy Module 5: Picking Strategies and Order Fulfillment

Discrete, batch, zone, and wave picking.
Selecting picking strategies for different order profiles.
Pick paths, location sequencing, and travel reduction.
Replenishment coordination and stock availability.
Picking verification and error prevention.
Packing, staging, and dispatch confirmation.
Handling short picks, substitutions, cancellations, and returns.

Module 6: Inventory Records and Accuracy Controls

Item master data, units of measure, and location records.
On-hand, available, allocated, and quarantined stock.
Transaction controls for receipts, transfers, issues, returns, and adjustments.
Common causes of physical and system stock mismatches.
Barcode scanning and WMS control points.
Inventory reconciliation and supporting documentation.
Measuring inventory accuracy and interpreting discrepancies.

Module 7: Cycle Counting and Physical Inventory

Cycle counting versus full physical inventory.
ABC classification and risk-based count priorities.
Count frequency based on value, movement, and discrepancy history.
Count preparation, blind counting, and movement controls.
Recounts, variance investigation, and adjustment approval.
Root cause analysis and corrective action follow-up.
Reviewing the effectiveness of the counting program.

Module 8: Shrinkage Reduction and Inventory Protection

Sources of shrinkage: loss, damage, theft, misplacement, and recording errors.
Access controls and accountability for stock movements.
Controls for high-value and sensitive inventory.
Returns, write-offs, scrap, and disposal controls.
Exception reporting and unusual transaction patterns.
Investigating recurring losses and unexplained adjustments.
Preventive and detective controls for shrinkage reduction.

Day 3: Performance Management, Process Review, and Improvement Module 9: Warehouse Productivity and Inventory KPIs

Receiving productivity and dock-to-stock time.
Put-away productivity and replenishment performance.
Picking productivity and order accuracy.
Inventory accuracy and cycle count variance.
Space utilization and storage capacity.
Shrinkage, damage, and expiry indicators.
Defining KPI formulas, data sources, and reporting boundaries.
Interpreting trends while balancing speed, accuracy, and service.

Module 10: Supervising and Auditing Warehouse Processes

Process mapping and identification of critical control points.
Reviewing procedures against actual warehouse practices.
Tracing transactions from documents to systems and physical stock.
Reviewing approvals, access rights, and segregation of duties.
Identifying control gaps and recurring process exceptions.
Documenting findings with clear supporting evidence.
Prioritizing corrective actions and tracking closure.

Module 11: Warehouse Improvement Planning

Identifying bottlenecks, unnecessary movement, and rework.
Improving layout, slotting, and picking arrangements.
Addressing inventory discrepancy root causes.
Standardizing transaction recording and exception handling.
Assigning improvement owners and measurable targets.
Monitoring results and sustaining operational improvements.

Module 12: Capstone — Warehouse Operations and Inventory Improvement Plan

Review a warehouse scenario containing layout, transaction, inventory, and performance information.
Identify weaknesses across receiving, put-away, storage, picking, and dispatch.
Recommend appropriate FIFO or FEFO controls.
Develop a cycle counting and inventory reconciliation plan.
Propose controls to reduce shrinkage and improve traceability.
Select relevant KPIs and define their calculation and reporting requirements.
Produce a prioritized improvement plan with responsibilities and expected outcomes.

Inquire Now

BUSINESS PROCESS MANAGEMENT

ServiceNow Certified System Administrator (CSA)

This course develops the foundational knowledge and practical skills needed to configure, administer, and maintain the ServiceNow platform. Participants explore platform navigation, instance configuration, application collaboration, self-service, automation, database management, security, and configuration migration. The proposed five-day duration accommodates foundational learning, configuration activities, and an integrated capstone. Duration 5 Days – 35 hrs. Objectives...

Inquire Now

CYBER SECURITY

SOC Network and Threat Detection and Analysis

Duration: 5 days – 35 hrs Overview The “SOC Network and Threat Detection and Analysis” training course is designed to equip Security Operations Center (SOC) analysts and IT security professionals with the skills and knowledge required to detect, analyze, and respond to network threats effectively. This comprehensive course covers essential topics such as threat...

Inquire Now

LOGISTICS

Logistics Operations Essentials: Transportation, Coordination & Documentation for Food Supply Chains

Duration 1 day – 7 hrs Overview This 1-day training builds upon basic warehouse operations knowledge and introduces key logistics concepts involved in the movement and coordination of goods—especially wet and dry food items—within and outside the warehouse. Participants will explore transport logistics, inbound and outbound coordination, documentation practices, and cold chain considerations,...

Inquire Now

DEV OPS / CONTAINERS

Splunk for Developers and QA Teams

Duration 2 days – 14 hrs Overview This hands-on course provides an introduction to Splunk, a powerful platform for searching, monitoring, and analyzing machine-generated data. The training focuses on how developers and QA professionals can leverage Splunk to gain insights from logs and metrics, improve application observability, detect anomalies, and support test validation....

Inquire Now

DATA ANALYTICS

Data Science for Beginners

Duration 3 days – 21 hrs Overview. This course is designed for fresh graduates aspiring to build a career in Data Science. It introduces the fundamentals of data science, focusing on data analysis, visualization, and basic machine learning concepts using Python. The course provides hands-on practice with real-world datasets, equipping participants with the...

Inquire Now

Microsoft Intune and Cloud Endpoint Management

The course is designed for IT professionals who need a general but practical understanding of implementing and administering Microsoft Intune and cloud-managed endpoints.

Related Courses

Best selling courses

Course Outline

Training Inquiry Information

Login