Duration 3 days – 21 hrs
Overview
The ITIL Leadership – Digital and IT Strategy training course is designed for senior IT professionals, managers, and leaders who seek to navigate the complex landscape of digital transformation and IT strategy. This course focuses on providing strategic insights, leadership skills, and practical approaches for aligning IT services with business objectives in the context of the rapidly evolving digital environment.
Objectives
- How to demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
- How to leverage digital strategy to react to digital disruption
- The relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
- How an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
- Strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- The risks and opportunities of Digital and IT Strategy
- Steps and techniques involved in defining and advocating for a Digital and IT Strategy
- How to implement a Digital and IT Strategy
Audience
- Individuals Continuing Their Journey in Service Management: Professionals who are at various stages of their service management careers and are looking to advance their skills and knowledge in alignment with digital and IT strategy.
- ITSM Managers and Aspiring ITSM Managers: Current ITSM (IT Service Management) managers seeking to enhance their strategic leadership skills.
- Aspiring ITSM managers preparing for leadership roles within their organizations.
- ITSM Practitioners with a Focus on Stakeholder Management’s practitioners responsible for managing and integrating stakeholders.
- Professionals focusing on enhancing the customer journey and experience within the IT service environment. Those Responsible for Relationship Management:
- Individuals tasked with fostering relationships with partners and suppliers in the IT service context. Existing ITIL Qualification Holders:
- Professionals who already hold ITIL qualifications and are looking to further develop their knowledge and expertise in the areas of digital and IT strategy.
- Individuals holding ITIL 4 Foundation or other relevant ITIL certifications.
Pre- requisites
- ITIL 4 Foundation Certification: Candidates must hold the ITIL 4 Foundation certification. This foundational certification ensures that candidates have a fundamental understanding of ITIL principles, terminology, and concepts.
- Minimum Work Experience: While not explicitly stated as a prerequisite, candidates are expected to have significant work experience in IT service management, digital transformation, or related leadership roles. The content and complexity of the course are geared towards individuals with practical experience in IT leadership.
Course Content
ITIL Guiding Principles to All Aspects of Digital and IT Strategy
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
Leverage Digital Strategy to React to Digital Disruption
- Digital Technology
- Digital Business
- Digital Organization
- Digitization
- Digital Transformation
- Business Strategy and Business Models
- Digital and IT Strategy
- Products
- Services
- Relationship Between Digital, IT Strategy and Components of ITIL SVS
Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain
- Environmental Analysis
- External Analysis: PESTLE
- Internal Analysis: Four Dimensions of Service Management
How an Organization Uses Digital and IT Strategy to Remain Viable in Environments
- Service Value System
- How an Organization’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
- How to Analyze the VUCA Factors and Address them in a Digital and IT Strategy
- Explain and Compare Three Levels of Digital Disruption:
- Ecosystem
- Industry/Market
- Organizational
- Organization’s Position in a Particular Market or Industry
- Influenced factors:
- Achieving Customer/Market Relevance
- Achieving Operational Excellence
- Internal and External Focus
- Balanced Approach
- Digital Positioning Tool to Determine Appropriate Position for a Digital Organization
Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence
- The Service Value Chain Overview
- How to Apply Approaches to Achieve Customer/Market Relevance:
- Customer Journeys
- Omnichannel Delivery and Support
- Context-Sensitive Delivery and Support
- Customer Analytics
- Customer Feedback and 360° Approaches
- How to Achieve Operational Excellence in the Four Dimensions of Service Management
- Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
- Financial Policies
- Portfolio Optimization
- Funding Projects, Products and Services
- Balancing Cost of Innovation and Operation
- Charging Model
- Assess Strategic Approaches for Digital Organizations
Risks and Opportunities of Digital and IT Strategy
- Concept of Risk Management in the Context of a Digital Organization
- Context of Digital and IT Strategy
- Identify Risk
- Assess Risk
- Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
- Explain the Concept of Innovation, Including its Key Elements and Techniques
- Apply Techniques to Develop and Maintain a Culture of Innovation
Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy
- How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organization’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
- How to Define and Communicate a Vision and a Strategy
- How to Use Business Cases to Advocate for a Digital and IT Strategy
Implementation of a Digital and IT Strategy
- How to Define Operating Models for Digital Organizations
- Major Skills Required of Leaders in Digital Organization
- Apply Approaches to Strategy Coordination and Implementation:
- Large-Scale Transformation
- Incremental Transformation
- Mergers and Acquisitions
- Individual Change
- Approaches to POMs (Parallel Operating Models)
- How to Assess Success of a Digital and IT Strategy
- Typical Activities of a Digital Transformation Programme
