Duration 2 days – 14 hrs   Overview   This training course provides a comprehensive introduction to the insurance industry, its key principles, types of insurance, policy structures, and risk management concepts. It is designed to help participants understand how insurance works, its role in financial planning, and the legal and regulatory environment governing the...

Duration 2 days – 14 hrs   Overview    This practical course equips frontliners and managers with the skills to handle customer complaints confidently, calmly, and professionally—while protecting the brand and improving customer experience. Participants will learn a clear complaint-handling process, de-escalation techniques, empathy and communication skills, proper documentation, and escalation best practices commonly required...

Duration: 3 days – 21 hrs   Overview This training course is designed to equip participants with innovative credit management techniques and effective collection strategies. The course focuses on best practices for credit risk assessment, customer creditworthiness evaluation, and the implementation of efficient collection processes. Participants will learn how to enhance cash flow, minimize bad...

Duration 2 days – 14 hrs   Overview   This training course equips participants with the core skills and knowledge required to manage institutional client relationships and structure credit facilities for corporations, government entities, and large organizations. The course covers institutional client coverage strategies, financial analysis, credit assessment, structuring loan products, and preparing credit proposals...

Duration 2 days – 14 hrs   Overview   This training equips participants with the practical skills to manage and improve the quality of a loan portfolio—from monitoring performance trends and detecting early warning signals, to reducing low-performing loans (LPLs) through proactive client management, restructuring strategies, and disciplined collection/remedial workflows. Participants will also learn portfolio...

Duration 3 days – 21 hrs   Overview   This standard training equips participants with a practical, step-by-step approach to raw cost estimation for manufacturing—covering assembly, production processes, parts/materials, and labor costing. The program focuses on building defensible cost estimates using BOM-based material/parts rollups, process routing and cycle-time costing, and standard cost build-up methods commonly...