Agile, Scrum and IT Delivery Fundamentals

Course Description

Agile, Scrum and IT Delivery Fundamentals equips professionals with the knowledge and practical skills to apply Agile principles, implement Scrum frameworks, and support successful IT project delivery.

Duration 2 Days – 14 hrs

Overview

The Agile, Scrum and IT Delivery Fundamentals Training Course is a foundational program designed to introduce participants to Agile principles, Scrum framework, and modern IT delivery practices. The course helps participants understand how technology teams plan, build, test, deliver, and continuously improve digital products, applications, systems, and IT services.

This course provides practical knowledge of Agile ways of working, Scrum roles, events, artifacts, collaboration practices, iterative delivery, stakeholder engagement, backlog management, sprint planning, progress tracking, testing alignment, release coordination, and continuous improvement.

It is ideal for new employees, fresh graduates, management trainees, IT professionals, business users, project teams, and support roles who need to understand how Agile and Scrum are used in IT project delivery and product development environments.

Objectives

Understand the basic concepts, values, and principles of Agile.
Explain the difference between traditional project delivery and Agile delivery.
Understand the Scrum framework, including Scrum roles, events, and artifacts.
Identify the responsibilities of the Product Owner, Scrum Master, and Developers.
Understand how product backlogs, sprint backlogs, user stories, and increments are used in Scrum.
Participate effectively in sprint planning, daily scrum, sprint review, and sprint retrospective activities.
Understand how Agile teams estimate, prioritize, track, and deliver work.
Recognize the importance of collaboration, transparency, inspection, adaptation, and continuous improvement.
Understand how Agile supports IT delivery, software development, testing, deployment, and business value delivery.
Apply Agile and Scrum concepts in basic IT project, product, or service delivery scenarios.

Target Audience

New IT employees
Fresh graduates and management trainees
Software developers
Programmer analysts
Business analysts
Systems analysts
Quality assurance testers
Automation testers
Project coordinators
IT project managers
Product team members
Scrum team members
IT support and operations personnel
Change management teams
Business users involved in IT projects
Non-technical employees who need to understand Agile and Scrum delivery practices

Prerequisites

Basic understanding of business or IT work environments
Basic computer literacy
Willingness to participate in group discussions and team exercises

Course Outline

Day 1: Agile and Scrum Fundamentals

Module 1: Introduction to IT Delivery and Ways of Working

Topics:

What is IT delivery?
Overview of software development and technology project delivery
Common challenges in IT projects
Traditional delivery vs. Agile delivery
Why organizations adopt Agile
Relationship between business needs, technology teams, and end users
Importance of value delivery, feedback, adaptability, and collaboration

Activity:
Group discussion: common challenges in delivering IT projects and system enhancements.

Module 2: Agile Mindset, Values, and Principles

Topics:

What is Agile?
Agile mindset and way of working
Agile Manifesto overview
Agile values and principles
Customer collaboration and business value
Iterative and incremental delivery
Transparency, inspection, and adaptation
Responding to change
Agile culture and team accountability

Activity:
Agile vs. traditional delivery comparison exercise.

Module 3: Overview of Scrum Framework

Topics:

What is Scrum?
Scrum as an Agile framework
When Scrum is useful
Scrum theory: transparency, inspection, and adaptation
Scrum values: commitment, focus, openness, respect, and courage
Overview of Scrum roles, events, and artifacts
Scrum team structure
Common misconceptions about Scrum

Activity:
Scrum framework mapping: roles, events, and artifacts.

Module 4: Scrum Roles and Responsibilities

Topics:

Product Owner role
Scrum Master role
Developers or delivery team role
Stakeholders and business users
Role of project managers in Agile environments
Collaboration between business, IT, QA, operations, and support
Self-managing teams
Accountability and ownership in Scrum

Activity:
Role identification exercise using sample IT delivery scenarios.

Module 5: Scrum Artifacts and Commitments

Topics:

Product backlog
Sprint backlog
Increment
Product goal
Sprint goal
Definition of Done
User stories and acceptance criteria
Backlog refinement
Prioritization and value-based delivery
Managing technical work, defects, and enhancements in the backlog

Activity:
Writing basic user stories and acceptance criteria.

Day 2: Scrum Events, Agile Delivery Practices, and IT Application

Module 6: Scrum Events and Sprint Cycle

Topics:

Sprint overview
Sprint planning
Daily scrum
Sprint review
Sprint retrospective
Backlog refinement as an ongoing activity
Timeboxing and focus
Managing sprint scope
Inspecting progress and adapting plans
Common issues during sprint execution

Activity:
Sprint cycle simulation using a sample IT project.

Module 7: Agile Planning, Estimation, and Prioritization

Topics:

Product roadmap overview
Release planning overview
Sprint planning basics
Prioritization techniques
Estimation concepts
Story points and relative sizing
Capacity and velocity awareness
Managing dependencies
Handling changes and urgent requests
Tracking progress using boards and burndown charts

Activity:
Backlog prioritization and estimation workshop.

Module 8: Agile Requirements, Testing, and Quality

Topics:

Agile requirements approach
User stories vs. traditional requirements documents
Acceptance criteria
Collaboration between business analysts, developers, and testers
Testing in Agile delivery
Shift-left quality mindset
Defect management in Agile
Regression testing and automation awareness
Definition of Ready and Definition of Done
Continuous feedback and quality improvement

Activity:
Review sample user stories and improve acceptance criteria.

Module 9: IT Delivery, Release, and Operational Readiness

Topics:

From sprint output to release
Release planning and deployment coordination
Change management in IT delivery
Production readiness checklist
User acceptance testing overview
Documentation and handover
Incident, support, and maintenance considerations
Coordination with IT operations, security, infrastructure, and business users
Continuous delivery and DevOps awareness

Activity:
Create a simple release readiness checklist for an IT system enhancement.

Module 10: Agile Collaboration and Continuous Improvement

Topics:

Effective Agile communication
Stakeholder engagement
Managing expectations
Collaboration in cross-functional teams
Handling blockers and impediments
Psychological safety and team trust
Retrospectives and continuous improvement
Agile metrics and performance awareness
Common Agile anti-patterns
Building an Agile delivery mindset

Activity:
Retrospective simulation: identify what went well, what can improve, and action items.

Module 11: Integrated Agile and Scrum Case Workshop

Topics:

Applying Agile and Scrum to a sample IT project
Defining product goal and sprint goal
Creating sample user stories
Prioritizing backlog items
Planning a sprint
Identifying risks, dependencies, and blockers
Preparing sprint review output
Conducting a simple retrospective

Workshop Output:
Participants prepare and present a basic Agile delivery plan for a sample IT project or system enhancement.

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Internal auditors and operational compliance personnel.
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Personnel responsible for reviewing warehouse controls and performance.

Prerequisites

Basic familiarity with warehouse, logistics, or inventory activities.
General understanding of business processes and operational documentation.
Basic numerical skills, including percentages and simple calculations.
Basic spreadsheet skills are helpful.
No prior experience with a specific Warehouse Management System (WMS) is required.

Course Outline

Day 1: Warehouse Processes, Layout, and Storage Controls Module 1: Warehouse Operations and Process Controls

Warehouse roles within the supply chain.
End-to-end flow: receiving, put-away, storage, replenishment, picking, packing, and dispatch.
Physical stock movement and corresponding system transactions.
Responsibilities, authorization, and segregation of duties.
Common operational weaknesses and audit evidence.

Module 2: Warehouse Layout and Storage Systems

Functional zones, movement paths, and space utilization.
Receiving, storage, picking, staging, and dispatch areas.
Storage options: floor stacking, shelving, pallet racking, and bin storage.
Fixed and dynamic location systems.
Product slotting based on movement, size, handling needs, and compatibility.
Layout bottlenecks and their effects on productivity and inventory control.

Module 3: Receiving and Put-Away

Purchase orders, delivery documents, and expected receipts.
Quantity, condition, and item identification checks.
Recording shortages, overages, damage, and discrepancies.
Controls for acceptance, quarantine, and release.
Put-away rules and location confirmation.
Traceability through labels, barcodes, lot numbers, and serial numbers.
Timely recording of receipts and stock movements.

Module 4: Storage, Stock Rotation, and Replenishment

Storage discipline and location integrity.
FIFO and FEFO principles, applications, and limitations.
Batch, lot, and expiry-date management.
Controls for slow-moving, obsolete, damaged, and expired stock.
Replenishment of picking locations.
Supervision and review of stock rotation compliance.

Day 2: Order Fulfillment and Inventory Accuracy Module 5: Picking Strategies and Order Fulfillment

Discrete, batch, zone, and wave picking.
Selecting picking strategies for different order profiles.
Pick paths, location sequencing, and travel reduction.
Replenishment coordination and stock availability.
Picking verification and error prevention.
Packing, staging, and dispatch confirmation.
Handling short picks, substitutions, cancellations, and returns.

Module 6: Inventory Records and Accuracy Controls

Item master data, units of measure, and location records.
On-hand, available, allocated, and quarantined stock.
Transaction controls for receipts, transfers, issues, returns, and adjustments.
Common causes of physical and system stock mismatches.
Barcode scanning and WMS control points.
Inventory reconciliation and supporting documentation.
Measuring inventory accuracy and interpreting discrepancies.

Module 7: Cycle Counting and Physical Inventory

Cycle counting versus full physical inventory.
ABC classification and risk-based count priorities.
Count frequency based on value, movement, and discrepancy history.
Count preparation, blind counting, and movement controls.
Recounts, variance investigation, and adjustment approval.
Root cause analysis and corrective action follow-up.
Reviewing the effectiveness of the counting program.

Module 8: Shrinkage Reduction and Inventory Protection

Sources of shrinkage: loss, damage, theft, misplacement, and recording errors.
Access controls and accountability for stock movements.
Controls for high-value and sensitive inventory.
Returns, write-offs, scrap, and disposal controls.
Exception reporting and unusual transaction patterns.
Investigating recurring losses and unexplained adjustments.
Preventive and detective controls for shrinkage reduction.

Day 3: Performance Management, Process Review, and Improvement Module 9: Warehouse Productivity and Inventory KPIs

Receiving productivity and dock-to-stock time.
Put-away productivity and replenishment performance.
Picking productivity and order accuracy.
Inventory accuracy and cycle count variance.
Space utilization and storage capacity.
Shrinkage, damage, and expiry indicators.
Defining KPI formulas, data sources, and reporting boundaries.
Interpreting trends while balancing speed, accuracy, and service.

Module 10: Supervising and Auditing Warehouse Processes

Process mapping and identification of critical control points.
Reviewing procedures against actual warehouse practices.
Tracing transactions from documents to systems and physical stock.
Reviewing approvals, access rights, and segregation of duties.
Identifying control gaps and recurring process exceptions.
Documenting findings with clear supporting evidence.
Prioritizing corrective actions and tracking closure.

Module 11: Warehouse Improvement Planning

Identifying bottlenecks, unnecessary movement, and rework.
Improving layout, slotting, and picking arrangements.
Addressing inventory discrepancy root causes.
Standardizing transaction recording and exception handling.
Assigning improvement owners and measurable targets.
Monitoring results and sustaining operational improvements.

Module 12: Capstone — Warehouse Operations and Inventory Improvement Plan

Review a warehouse scenario containing layout, transaction, inventory, and performance information.
Identify weaknesses across receiving, put-away, storage, picking, and dispatch.
Recommend appropriate FIFO or FEFO controls.
Develop a cycle counting and inventory reconciliation plan.
Propose controls to reduce shrinkage and improve traceability.
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Agile, Scrum and IT Delivery Fundamentals

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