Duration 2 Days – 14 hrs
Overview
The Agile, Scrum and IT Delivery Fundamentals Training Course is a foundational program designed to introduce participants to Agile principles, Scrum framework, and modern IT delivery practices. The course helps participants understand how technology teams plan, build, test, deliver, and continuously improve digital products, applications, systems, and IT services.
This course provides practical knowledge of Agile ways of working, Scrum roles, events, artifacts, collaboration practices, iterative delivery, stakeholder engagement, backlog management, sprint planning, progress tracking, testing alignment, release coordination, and continuous improvement.
It is ideal for new employees, fresh graduates, management trainees, IT professionals, business users, project teams, and support roles who need to understand how Agile and Scrum are used in IT project delivery and product development environments.
Objectives
- Understand the basic concepts, values, and principles of Agile.
- Explain the difference between traditional project delivery and Agile delivery.
- Understand the Scrum framework, including Scrum roles, events, and artifacts.
- Identify the responsibilities of the Product Owner, Scrum Master, and Developers.
- Understand how product backlogs, sprint backlogs, user stories, and increments are used in Scrum.
- Participate effectively in sprint planning, daily scrum, sprint review, and sprint retrospective activities.
- Understand how Agile teams estimate, prioritize, track, and deliver work.
- Recognize the importance of collaboration, transparency, inspection, adaptation, and continuous improvement.
- Understand how Agile supports IT delivery, software development, testing, deployment, and business value delivery.
- Apply Agile and Scrum concepts in basic IT project, product, or service delivery scenarios.
Target Audience
- New IT employees
- Fresh graduates and management trainees
- Software developers
- Programmer analysts
- Business analysts
- Systems analysts
- Quality assurance testers
- Automation testers
- Project coordinators
- IT project managers
- Product team members
- Scrum team members
- IT support and operations personnel
- Change management teams
- Business users involved in IT projects
- Non-technical employees who need to understand Agile and Scrum delivery practices
Prerequisites
- Basic understanding of business or IT work environments
- Basic computer literacy
- Willingness to participate in group discussions and team exercises
Course Outline
Day 1: Agile and Scrum Fundamentals
Module 1: Introduction to IT Delivery and Ways of Working
Topics:
- What is IT delivery?
- Overview of software development and technology project delivery
- Common challenges in IT projects
- Traditional delivery vs. Agile delivery
- Why organizations adopt Agile
- Relationship between business needs, technology teams, and end users
- Importance of value delivery, feedback, adaptability, and collaboration
Activity:
Group discussion: common challenges in delivering IT projects and system enhancements.
Module 2: Agile Mindset, Values, and Principles
Topics:
- What is Agile?
- Agile mindset and way of working
- Agile Manifesto overview
- Agile values and principles
- Customer collaboration and business value
- Iterative and incremental delivery
- Transparency, inspection, and adaptation
- Responding to change
- Agile culture and team accountability
Activity:
Agile vs. traditional delivery comparison exercise.
Module 3: Overview of Scrum Framework
Topics:
- What is Scrum?
- Scrum as an Agile framework
- When Scrum is useful
- Scrum theory: transparency, inspection, and adaptation
- Scrum values: commitment, focus, openness, respect, and courage
- Overview of Scrum roles, events, and artifacts
- Scrum team structure
- Common misconceptions about Scrum
Activity:
Scrum framework mapping: roles, events, and artifacts.
Module 4: Scrum Roles and Responsibilities
Topics:
- Product Owner role
- Scrum Master role
- Developers or delivery team role
- Stakeholders and business users
- Role of project managers in Agile environments
- Collaboration between business, IT, QA, operations, and support
- Self-managing teams
- Accountability and ownership in Scrum
Activity:
Role identification exercise using sample IT delivery scenarios.
Module 5: Scrum Artifacts and Commitments
Topics:
- Product backlog
- Sprint backlog
- Increment
- Product goal
- Sprint goal
- Definition of Done
- User stories and acceptance criteria
- Backlog refinement
- Prioritization and value-based delivery
- Managing technical work, defects, and enhancements in the backlog
Activity:
Writing basic user stories and acceptance criteria.
Day 2: Scrum Events, Agile Delivery Practices, and IT Application
Module 6: Scrum Events and Sprint Cycle
Topics:
- Sprint overview
- Sprint planning
- Daily scrum
- Sprint review
- Sprint retrospective
- Backlog refinement as an ongoing activity
- Timeboxing and focus
- Managing sprint scope
- Inspecting progress and adapting plans
- Common issues during sprint execution
Activity:
Sprint cycle simulation using a sample IT project.
Module 7: Agile Planning, Estimation, and Prioritization
Topics:
- Product roadmap overview
- Release planning overview
- Sprint planning basics
- Prioritization techniques
- Estimation concepts
- Story points and relative sizing
- Capacity and velocity awareness
- Managing dependencies
- Handling changes and urgent requests
- Tracking progress using boards and burndown charts
Activity:
Backlog prioritization and estimation workshop.
Module 8: Agile Requirements, Testing, and Quality
Topics:
- Agile requirements approach
- User stories vs. traditional requirements documents
- Acceptance criteria
- Collaboration between business analysts, developers, and testers
- Testing in Agile delivery
- Shift-left quality mindset
- Defect management in Agile
- Regression testing and automation awareness
- Definition of Ready and Definition of Done
- Continuous feedback and quality improvement
Activity:
Review sample user stories and improve acceptance criteria.
Module 9: IT Delivery, Release, and Operational Readiness
Topics:
- From sprint output to release
- Release planning and deployment coordination
- Change management in IT delivery
- Production readiness checklist
- User acceptance testing overview
- Documentation and handover
- Incident, support, and maintenance considerations
- Coordination with IT operations, security, infrastructure, and business users
- Continuous delivery and DevOps awareness
Activity:
Create a simple release readiness checklist for an IT system enhancement.
Module 10: Agile Collaboration and Continuous Improvement
Topics:
- Effective Agile communication
- Stakeholder engagement
- Managing expectations
- Collaboration in cross-functional teams
- Handling blockers and impediments
- Psychological safety and team trust
- Retrospectives and continuous improvement
- Agile metrics and performance awareness
- Common Agile anti-patterns
- Building an Agile delivery mindset
Activity:
Retrospective simulation: identify what went well, what can improve, and action items.
Module 11: Integrated Agile and Scrum Case Workshop
Topics:
- Applying Agile and Scrum to a sample IT project
- Defining product goal and sprint goal
- Creating sample user stories
- Prioritizing backlog items
- Planning a sprint
- Identifying risks, dependencies, and blockers
- Preparing sprint review output
- Conducting a simple retrospective
Workshop Output:
Participants prepare and present a basic Agile delivery plan for a sample IT project or system enhancement.
