Duration 3 days – 21 hrs

 

Overview

 

The MS Teams Administration Training Course is designed to provide IT administrators and support professionals with the knowledge and practical skills required to deploy, configure, secure, manage, and monitor Microsoft Teams within an organization.

 

This course covers Teams architecture, governance, user and policy management, security and compliance, voice and meeting configurations, Teams integration with Microsoft 365 services, troubleshooting, and administration best practices. Participants will gain hands-on experience managing Teams environments and supporting collaboration across enterprise organizations.

 

The course is ideal for organizations implementing or optimizing Microsoft Teams for communication, collaboration, remote work, and hybrid workplace environments.

 

Objectives

 

• • Understand Microsoft Teams architecture and core components 
  • Deploy and configure Microsoft Teams environments 
  • Manage Teams users, groups, permissions, and policies 
  • Configure meetings, webinars, and collaboration settings 
  • Administer Teams security, compliance, and governance 
  • Integrate Teams with Microsoft 365 applications and services 
  • Configure Teams Voice and Calling features 
  • Monitor Teams performance and usage reports 
  • Troubleshoot common Teams administration issues 

• Apply governance and best practices for enterprise Teams management

Target Audience

 

• Microsoft 365 Administrators 
• IT Administrators 
• System Administrators 
• Collaboration Engineers 
• Unified Communications Administrators 
• Technical Support Engineers 
• Helpdesk and IT Support Staff 
• Network and Infrastructure Engineers 
• Cloud Administrators 
• IT Managers responsible for collaboration platforms

 

Prerequisites 

• Basic understanding of Microsoft 365 environment 

• Familiarity with Windows administration 

• Basic networking knowledge 

• General understanding of cloud services 

• Experience using Microsoft Teams is an advantage but not required

 

Course Outline 

 

Module 1: Introduction to Microsoft Teams Administration

 

• Overview of Microsoft Teams 
• Teams Architecture and Components 
• Microsoft 365 and Teams Integration 
• Teams Licensing and Subscription Plans 
• Understanding Teams Workloads 
• Teams Admin Center Overview 
• Roles and Permissions in Teams Administration 

 

Module 2: Planning and Deploying Microsoft Teams

 

• Planning a Teams Deployment 
• Teams Deployment Models 
• Network and Bandwidth Requirements 
• Preparing Microsoft 365 Environment 
• User Provisioning and Licensing 
• Configuring Initial Teams Settings 
• Best Practices for Enterprise Deployment 

 

Module 3: Managing Users and Teams

 

• Managing Users and Access 
• Creating and Managing Teams 
• Team Types and Membership 
• Channel Management 
• Private and Shared Channels 
• Guest Access and External Access 
• User and Group Policies 

 

Module 4: Teams Governance and Security

 

• Governance Best Practices 
• Managing Permissions and Access Controls 
• Data Security and Compliance 
• Information Barriers 
• Retention Policies 
• Sensitivity Labels 
• Data Loss Prevention (DLP) 
• Conditional Access Policies 
• Multi-Factor Authentication (MFA) 

 

Module 5: Meetings and Collaboration Administration

 

• Configuring Meeting Policies 
• Managing Meeting Settings 
• Live Events and Webinars 
• Screen Sharing and Recording Policies 
• Collaboration Features Administration 
• File Sharing and OneDrive Integration 
• SharePoint Integration with Teams 
• Managing Apps and Third-Party Integrations 

 

Module 6: Teams Voice and Calling Features

 

• Introduction to Teams Phone System 
• Calling Plans and Direct Routing 
• Voice Policies and Configuration 
• Auto Attendants and Call Queues 
• Voicemail and Call Management 
• PSTN Connectivity 
• Managing Devices and Endpoints 

 

Module 7: Monitoring, Reporting, and Troubleshooting

 

• Monitoring Teams Health and Performance 
• Teams Usage Reports 
• Call Quality Dashboard (CQD) 
• Troubleshooting Connectivity Issues 
• Troubleshooting Meetings and Calls 
• User Support and Diagnostics 
• Managing Service Health 
• Logging and Audit Reports 

 

Module 8: Automation and Advanced Administration

 

• PowerShell for Teams Administration 
• Automating Administrative Tasks 
• Managing Teams with Scripts 
• Teams Templates and Standardization 
• Backup and Recovery Considerations 
• Change Management and Adoption Strategies 
• Administration Best Practices 

 

Module 9: Hands-On Labs and Practical Exercises

 

• Configuring Teams Environment 
• Creating Teams and Policies 
• Managing Guest Access 
• Configuring Meetings and Voice Features 
• Monitoring and Troubleshooting Scenarios 
• PowerShell Administration Exercises 
• Governance and Security Configuration Workshop