Duration 3 days – 21 hrs
Overview.
This training provides participants with the fundamental knowledge and practical skills required for effective and professional housekeeping services. It covers standard cleaning procedures, hygiene and sanitation, safety protocols, proper use of cleaning tools and materials, and customer service etiquette. The training is aligned with best practices in the hospitality, healthcare, and facilities maintenance sectors.
Objectives
- Understand the role and responsibilities of housekeeping personnel
- Apply standard cleaning techniques for different areas and surfaces
- Use cleaning equipment and chemicals properly and safely
- Maintain hygiene, sanitation, and infection control
- Follow proper waste disposal and linen handling procedures
- Practice workplace safety and emergency response
- Demonstrate professional grooming and customer service
Audience
- Hotel and resort housekeeping staff
- Janitorial and custodial personnel
- Facility maintenance workers
- Healthcare facility cleaners
- New hires in housekeeping departments
- Supervisors and team leads looking to standardize procedures
Pre- requisites
- None required
- Basic reading and comprehension skills are recommended
- Physically fit for cleaning tasks (lifting, bending, standing, etc.)
Course Content
Module 1: Introduction to Housekeeping
- Purpose and importance of housekeeping
- Types of housekeeping (hospitality, commercial, healthcare)
- Duties and responsibilities of housekeeping staff
- Work ethics and professionalism
Module 2: Cleaning Standards and Procedures
- Daily, weekly, and deep cleaning schedules
- Step by step cleaning procedures
- Dry and wet cleaning methods
- Cleaning hard and soft surfaces (types: floors, carpets, walls, glass, etc.)
- Restroom cleaning and disinfection
- Kitchen and pantry cleaning
- Guest room vs. public area procedures (for hospitality)
Module 3: Cleaning Equipment and Chemical Handling
- Types of cleaning tools and machines (mops, vacuum, polisher, etc.)
- Proper storage and maintenance of equipment
- Chemical safety: usage, dilution, labeling (MSDS awareness)
- PPE (Personal Protective Equipment) for cleaning tasks
Module 4: Hygiene, Sanitation & Infection Control
- Importance of sanitation in housekeeping
- Hand hygiene techniques
- Disinfection protocols for high-touch areas
- Infection prevention in healthcare and public settings
Module 5: Linen Handling and Waste Management
- Collection, sorting, and storage of linens
- Stain treatment and laundry basics
- Safe handling and disposal of waste (general, sanitary, hazardous)
- Color-coded bins and waste segregation
Module 6: Safety Practices in Housekeeping
- Common hazards (slips, falls, chemical exposure, sharp objects)
- Safe climbing. lifting and carrying techniques
- Emergency response (fire, injuries, spills)
- Reporting incidents and unsafe conditions
Module 7: Professional Grooming and Customer Service
- Personal hygiene and uniform standards
- Body language and communication
- Dealing with guests or occupants professionally
- Confidentiality and privacy in client environments
