Duration: 3 days – 21 hrs
Overview
The Team Development Program: Problem Analytics & Decision-Making Training Course is designed to equip ICTO Admin Unit professionals with the skills to effectively manage employee relations, resolve conflicts, evaluate training needs, and implement impactful training strategies within their teams. This program emphasizes analytical problem-solving, data-driven decision-making, and strategic communication to enhance team dynamics and collaboration with other departments.
Participants will gain hands-on experience in analyzing workplace challenges, making informed decisions, and improving employee relations while ensuring effective communication across departments.
Objectives
- Identify and analyze team challenges using problem analytics and structured methodologies.
- Enhance employee relations by effectively managing workplace issues and resolving conflicts.
- Improve team decision-making through data-driven analysis and critical thinking.
- Develop and implement training strategies based on identified team skill gaps.
- Strengthen interdepartmental communication to foster collaboration and efficiency.
- Apply leadership and problem-solving techniques to drive positive team performance.
- Create a structured training evaluation framework to measure the impact of learning initiatives.
Audience
- ICTO Admin Unit Team Members handling employee relations and training evaluations.
- Department Supervisors and Team Leaders responsible for managing workplace issues.
- HR and Training Coordinators involved in designing and implementing training strategies.
- Interdepartmental Liaison Officers managing data and daily communication with various teams.
- Anyone responsible for decision-making and problem-solving within the organization.
Pre- requisites
- Basic knowledge of employee relations and workplace operations.
- Experience in handling team challenges and interdepartmental communications.
- Open-mindedness towards analytical approaches and structured decision-making.
Course Content
Module 1: Understanding Team Development & Organizational Dynamics
- The role of the ICTO Admin Unit in managing teams and resolving issues.
- Identifying common team challenges and workplace conflicts.
- Understanding group dynamics, team roles, and behavioral patterns.
Module 2: Problem Analytics & Root Cause Analysis
- Introduction to problem analytics frameworks (5 Whys, Fishbone Diagram, Pareto Analysis).
- Identifying recurring workplace challenges and analyzing their impact.
- Case study: Applying problem analytics to resolve team issues.
Module 3: Decision-Making Strategies for Effective Team Management
- Structured decision-making models (PDCA, SWOT, Cost-Benefit Analysis).
- Data-driven decision-making: How to leverage team data for better outcomes.
- Making timely and ethical decisions in high-pressure situations.
Module 4: Managing Employee Relations & Conflict Resolution
- Identifying and addressing workplace conflicts proactively.
- Conflict resolution techniques (Mediation, Negotiation, Interest-Based Resolution).
- Maintaining neutrality and ensuring fairness in conflict situations.
Module 5: Training Needs Analysis & Strategy Implementation
- Identifying skill gaps and performance bottlenecks within the team.
- Developing customized training programs aligned with team goals.
- Measuring training effectiveness through KPIs and feedback mechanisms.
Module 6: Interdepartmental Communication & Collaboration
- Best practices for effective communication across departments.
- Managing expectations and coordinating team efforts for seamless workflow.
- Using technology to streamline data sharing and interdepartmental processes.
Module 7: Leadership & Team Empowerment
- Enhancing leadership skills for team management.
- Coaching and mentoring techniques to motivate and engage employees.
- Driving team accountability and ownership for performance improvement.
