Duration: 2 days – 7 hrs – Total
Overview
The Team Development Program Training Course is designed to foster team cohesion, improve communication, and develop leadership and problem-solving skills. This 1 day program incorporates interactive activities and experiential learning to align team behaviors, strengthen customer focus, and build a shared commitment to success. Participants will enhance their abilities to connect with team members, solve problems collaboratively, provide feedback effectively, and align their leadership values with the organization’s goals.
Objectives
- Foster Team Connections: Enhance interpersonal relationships and trust among team members.
- Align Team Behaviors: Develop shared values and behaviors that promote a collaborative team culture.
- Strengthen Leadership Skills: Equip participants with tools to establish leadership credibility and personal branding within the team.
- Improve Problem-Solving and Feedback Skills: Cultivate creative problem-solving approaches and provide constructive feedback effectively.
- Focus on Customer Obsession: Empower the team to respond proactively to stakeholder and customer expectations.
- Commit to Continuous Improvement: Encourage participants to take actionable steps toward personal and team development.
Audience
- Teams: Cross-functional teams looking to improve collaboration and performance.
- Leaders: Team leaders and managers aiming to enhance team dynamics and align leadership within their teams.
- Organizations: Companies seeking to strengthen customer focus and develop high-performing teams.
Pre- requisites
- Basic Team Experience: Participants should have some prior experience working within a team environment.
- Open Mindset: Willingness to engage in interactive activities and share personal insights.
- Commitment to Development: A genuine interest in improving team collaboration, leadership skills, and customer focus.
Course Content
Feb 27, 2025
Duration Topic/Activity
5mins Introduction to the Day 1 program: Why are we here today?
5mins Introduction of Coach Facilitator: Process Overview
60 mins CUSTOMER OBESSION LECTURE
BREAK
20 mins Activity #1: CUSTOMER INTERACTIONS ROLE PLAY
60mins PROFESSIONALISM IN THE WORKPLACE
20 mins Activity #2: Professional communication styles
10 mins Processing/sharing
30 mins My professional and personal brand exercise
15 mins Debrief
March 6, 2025
Duration Topic/Activity
Duration
5 mins Purpose of Day 2: How to work better together
10 mins Recap of Day 1 learning: Provide continuity and ensure learnings are in place
20 mins Activity #1: Enabling connections among team members
15 mins Processing
20mins Aligning values and behaviors
30 mins Lifebridge Team Norms creation
BREAK
30 mins Team Contracting
15 mins Support process
15mins Feedback process
30 mins Final activity: Commitment and action to change
30 mins Debrief and Celebration
Closing and Remarks
