Duration 3 days – 21 hrs
Overview
This hands-on course equips IT professionals to plan, deploy, configure, secure, and operate Microsoft Teams in Microsoft 365. It maps closely to the MS-700 “Managing Microsoft Teams” exam, covering tenant architecture, identity & access, meetings and collaboration policies, Teams Phone (Voice), security & compliance, monitoring, and automation with PowerShell.
Objectives
- Design a Teams tenant architecture and configure org-wide/per-user policies.
- Create and manage teams, channels, templates, and lifecycle at scale.
- Configure meetings, webinars, and live events; manage recordings and transcripts.
- Implement secure collaboration (guest/external access, app permissions, governance).
- Deploy and manage Teams Phone (Calling Plans, Direct Routing, Operator Connect).
- Apply compliance features: retention, DLP, sensitivity labels, eDiscovery, audit.
- Monitor health and call quality via Teams Admin Center, CQD, and call analytics.
- Automate administration with PowerShell and policy packages.
- Align configurations to MS-700 exam domains.
Audience
- Microsoft 365/Teams Administrators and Helpdesk Leads
- System/Network/UC Engineers managing collaboration & voice
- IT Pros responsible for governance, compliance, or adoption
Prerequisites
- Working knowledge of Microsoft 365 admin (users, groups, licensing)
- Familiarity with Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive
- Basic networking and PowerShell concepts
Course Content
Day 1 Foundations & Core Administration
- Teams & M365 Architecture
- Tenant and service architecture, licenses, data residency, multi-geo
- Administrative roles, RBAC, and admin scopes
- Identity, Access & Policies
- Entra ID basics, conditional access (overview), MFA considerations
- Org-wide settings, per-user policies, policy packages
- Teams, Channels & Templates
- Team creation strategies, channel types, private/shared channels
- Templates, lifecycle (archive/restore), naming/expiration
- Apps & Integrations
- App permission policies, setup policies, first/third-party apps, Graph basics
- Hands-on Labs
- Tenant policy baseline, create team templates, app permissioning
Day 2 Meetings, Collaboration & Governance
- Meetings, Webinars & Live Events
- Meeting templates/policies, lobby/recording/transcription, organizer controls
- Webinar configuration, live event options & limitations
- Collaboration Controls
- SharePoint/OneDrive integration, file governance, Teams & Channels files
- External (federation) vs Guest access (B2B), secure sharing patterns
- Security & Compliance
- Information protection: sensitivity labels for Teams/SharePoint/OneDrive
- Retention, DLP for Teams chat/channel, eDiscovery, audit
- Monitoring & Operations
- Teams Admin Center (TAC), Call Analytics, Call Quality Dashboard (CQD)
- Health reporting, proactive remediation, common troubleshooting flows
- Hands-on Labs
- Guest access setup, retention/DLP scenarios, CQD exploration
Day 3 Teams Phone (Voice), Devices & Automation
- Teams Phone Fundamentals
- Phone system concepts, number management, emergency calling
- Calling Plans, Direct Routing, Operator Connect (design & selection)
- SBC basics (overview), dial plans, voice routing, survivability options
- Devices & Rooms
- Teams Rooms design considerations, device policies, peripherals, BYOD
- Device health & update management
- Automation & Adoption
- PowerShell for Teams/M365, scripted policy assignment at scale
- Change management, adoption strategies, operational runbooks
- Hands-on Labs
- Simulated Direct Routing/Operator Connect config, dial plan & voice policies
- PowerShell scripts for bulk policy assignment and reporting
