ITIL Leadership – Digital and IT Strategy

Course Description

Duration 3 days – 21 hrs

Overview

The ITIL Leadership – Digital and IT Strategy training course is designed for senior IT professionals, managers, and leaders who seek to navigate the complex landscape of digital transformation and IT strategy. This course focuses on providing strategic insights, leadership skills, and practical approaches for aligning IT services with business objectives in the context of the rapidly evolving digital environment.

Objectives

How to demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
How to leverage digital strategy to react to digital disruption
The relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
How an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
Strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
The risks and opportunities of Digital and IT Strategy
Steps and techniques involved in defining and advocating for a Digital and IT Strategy
How to implement a Digital and IT Strategy

Audience

Individuals Continuing Their Journey in Service Management: Professionals who are at various stages of their service management careers and are looking to advance their skills and knowledge in alignment with digital and IT strategy.
ITSM Managers and Aspiring ITSM Managers: Current ITSM (IT Service Management) managers seeking to enhance their strategic leadership skills.
Aspiring ITSM managers preparing for leadership roles within their organizations.
ITSM Practitioners with a Focus on Stakeholder Management’s practitioners responsible for managing and integrating stakeholders.
Professionals focusing on enhancing the customer journey and experience within the IT service environment. Those Responsible for Relationship Management:
Individuals tasked with fostering relationships with partners and suppliers in the IT service context. Existing ITIL Qualification Holders:
Professionals who already hold ITIL qualifications and are looking to further develop their knowledge and expertise in the areas of digital and IT strategy.
Individuals holding ITIL 4 Foundation or other relevant ITIL certifications.

Pre- requisites

ITIL 4 Foundation Certification: Candidates must hold the ITIL 4 Foundation certification. This foundational certification ensures that candidates have a fundamental understanding of ITIL principles, terminology, and concepts.

Minimum Work Experience: While not explicitly stated as a prerequisite, candidates are expected to have significant work experience in IT service management, digital transformation, or related leadership roles. The content and complexity of the course are geared towards individuals with practical experience in IT leadership.

Course Content

ITIL Guiding Principles to All Aspects of Digital and IT Strategy

Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate

Leverage Digital Strategy to React to Digital Disruption

Digital Technology
Digital Business
Digital Organization
Digitization
Digital Transformation
Business Strategy and Business Models
Digital and IT Strategy
Products
Services
Relationship Between Digital, IT Strategy and Components of ITIL SVS

Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain

Environmental Analysis

External Analysis: PESTLE
Internal Analysis: Four Dimensions of Service Management

How an Organization Uses Digital and IT Strategy to Remain Viable in Environments

Service Value System
How an Organization’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
How to Analyze the VUCA Factors and Address them in a Digital and IT Strategy
Explain and Compare Three Levels of Digital Disruption:
Ecosystem
Industry/Market
Organizational
Organization’s Position in a Particular Market or Industry
Influenced factors:
Achieving Customer/Market Relevance
Achieving Operational Excellence
Internal and External Focus
Balanced Approach
Digital Positioning Tool to Determine Appropriate Position for a Digital Organization

Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence

The Service Value Chain Overview
How to Apply Approaches to Achieve Customer/Market Relevance:

Customer Journeys
Omnichannel Delivery and Support
Context-Sensitive Delivery and Support
Customer Analytics
Customer Feedback and 360° Approaches
How to Achieve Operational Excellence in the Four Dimensions of Service Management
Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
Financial Policies
Portfolio Optimization

Funding Projects, Products and Services
Balancing Cost of Innovation and Operation
Charging Model
Assess Strategic Approaches for Digital Organizations

Risks and Opportunities of Digital and IT Strategy

Concept of Risk Management in the Context of a Digital Organization
Context of Digital and IT Strategy

Identify Risk
Assess Risk

Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
Explain the Concept of Innovation, Including its Key Elements and Techniques
Apply Techniques to Develop and Maintain a Culture of Innovation

Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy

How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organization’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
How to Define and Communicate a Vision and a Strategy
How to Use Business Cases to Advocate for a Digital and IT Strategy

Implementation of a Digital and IT Strategy