Duration 5 days – 35 hrs
Overview
This course provides participants with an in-depth understanding of popular monitoring tools, including SolarWinds, AppDynamics, and Nagios, and their applications in event management and IT operations. Participants will also learn how to design, build, and manage an effective IT Command Center for real-time monitoring and incident response. By the end of the course, attendees will have the skills to implement monitoring solutions, manage events efficiently, and ensure proactive IT service management in their organizations.
Objectives
- Understand the core features and functionalities of SolarWinds, AppDynamics, and Nagios.
- Configure and deploy monitoring tools to track system performance, network health, and application availability.
- Develop strategies for effective event management and automated alerting.
- Design and build an IT Command Center for centralized monitoring and incident management.
- Integrate monitoring tools with ITSM platforms for streamlined operations.
- Analyze and troubleshoot incidents using data from monitoring tools.
- Implement best practices for proactive IT management and operations optimization.
Audience
- IT Operations Managers
- System Administrators
- Network Engineers
- Application Performance Engineers
- ITSM Specialists
- Incident Managers
- Command Center Operators
- Anyone responsible for IT monitoring, events management, or IT service continuity.
- Prerequisites:
- Basic understanding of IT systems and infrastructure.
- Familiarity with network and application management concepts.
- Experience with any monitoring or ITSM tools is an advantage but not required.
Prerequisites
- Basic knowledge of IT infrastructure (servers, networks, and applications)
- Familiarity with system administration (Windows/Linux)
- Understanding of networking concepts (IP addressing, firewalls, protocols)
- Experience with monitoring tools (Nagios, Zabbix, Prometheus, or similar) is a plus but not required
- Basic scripting knowledge (Bash, PowerShell, or Python) is beneficial
Course Content
Day 1: Introduction to Monitoring Tools and Event Management
- Importance of Monitoring in IT Operations
- Overview of SolarWinds, AppDynamics, and Nagios
- Comparative Analysis of Monitoring Tools
- Basics of Event Management and Incident Response
- Setting Up a Monitoring Environment
Day 2: SolarWinds – Configuration and Use
- SolarWinds Architecture and Deployment
- Installation and Upgrading overview
- Network and Infrastructure Monitoring
- Alerts and Notifications Management
- Integration with Other IT Tools
- Dashboard creation
- Reports generation
- Alerting configuration
- Hands-on: Configuring SolarWinds for Network Monitoring
Day 3: AppDynamics – Application Performance Monitoring
- Introduction to AppDynamics and APM Concepts
- Installation and Upgrading overview
- Dashboard creation
- Alerting configuration
- Application Mapping and Baseline Configuration
- Real-time Application Monitoring
- Root Cause Analysis and Incident Resolution
- Hands-on: Setting Up AppDynamics for Application Monitoring
Day 4: Nagios – Open-Source Monitoring
- Nagios Core and Plugins Overview
- Installation and Upgrading overview
- Dashboard creation
- System, Network, and Application Monitoring with Nagios
- Alerting and Event Handlers
- Customizing Nagios for Specific Needs
- Hands-on: Deploying Nagios for Multi-system Monitoring
Day 5: Command Center Development and Best Practices
- Designing an IT Command Center
- Infrastructure and Layout Considerations
- Tools and Technologies for Command Centers
- Centralized Monitoring and Event Correlation
- Incident Management Workflow Integration
- Case Studies: Successful Command Center Implementations
- Hands-on: Building a Command Center Strategy for Your Organization
