Duration 3 days – 21 hrs
Overview
This course equips teams to design, deliver, and continuously improve product trainings for internal teams (sales, ops, support) and external partners/customers—with a built-in compliance layer for Philippine regulatory environments.
If your product targets DepEd personnel via salary deduction, the course includes a dedicated module on DepEd’s APDS and the Terms and Conditions of APDS Accreditation (TCAA) and how to embed these requirements into product training and frontliner scripts.
Objectives
- Build a product training plan using a structured T&D approach (needs assessment → design → resource development → delivery).
- Translate product capabilities into role-based learning outcomes (Sales, Ops, Support, Compliance, Partners).
- Produce training assets: deck, demo script, job aids, FAQs, assessments, and certification checklist.
- Run effective sessions (live or remote), handle objections, and manage Q&A confidently.
- Embed compliance-by-design into product training (disclosures, do’s/don’ts, escalation, documentation).
- For DepEd APDS products: explain APDS/TCAA basics, roles, and operational constraints to prevent non-compliant selling/processing.
Audience
- Product Managers / Product Owners
- Learning & Development / Enablement teams
- Sales / Relationship Managers / Field teams
- Customer Support / Operations / Partner Operations
- Compliance / Risk / Legal support teams
- Vendor/partner teams delivering a product to DepEd personnel (APDS context)
Pre- requisites
- Basic knowledge of your product/service and target users
- Access to any of the following: product deck, SOPs, FAQs, policy docs, user journey, T&Cs
- No advanced technical background required (but a sandbox/demo environment is helpful)
Course Outline
Product training foundations + design
Module 1: What “Product Training” must achieve
- Product training types: onboarding, feature launch, refresher, compliance update, partner enablement
- Training lifecycle: assess → plan → design → develop → deliver → evaluate
- Defining success: adoption, conversion, CSAT, AHT/handling time, error rate, compliance KPIs
Activity: Define training goal + success metrics (per role)
Module 2: Audience & role mapping
- Role segmentation: Sales vs Ops vs Support vs Partners
- Learning objectives using outcome-based design (what they must do after training)
- Competency mapping and skills matrix (basic → intermediate → advanced)
Output: Role-based learning outcomes + skills checklist
Module 3: Product mastery framework
- Value proposition, personas, and “jobs-to-be-done”
- Core user journey + edge cases + failure scenarios
- Feature-to-benefit mapping and competitive positioning
Workshop: Build a Product Narrative + Objection Handling cheat sheet
Module 4: Training architecture & session flow
- Recommended structure per session:
- Context & outcomes
- Product story & value
- Demo & guided practice
- Edge cases & troubleshooting
- Compliance reminders
- Knowledge check
- Delivery modes: classroom, webinar, job-embedded learning
Output: Session agenda + facilitation plan
Module 5: Training materials development
- Slide design checklist (clarity, flow, “teach-back” cues)
- Demo script writing (happy path + exceptions)
- Job aids: quick reference cards, decision trees, SOP snippets
- Assessments: quizzes, role plays, scenario checks
Lab: Draft deck + demo script + 1 job aid
Delivery excellence + compliance integration + evaluation
Module 6: Facilitation & delivery skills (for product trainers)
- Handling tough questions, “I’ll get back to you” technique
- Running interactive demos and practice safely
- Managing remote sessions (breakouts, polls, guided labs)
Practice: 10-minute micro-teach per participant/team
Module 7: Compliance-by-design for product trainings (PH context)
- “What you can say” vs “what you must not say” (claims, guarantees, pricing, approvals)
- Data handling and consent basics (align training with operational controls, especially when personal data is involved)
- Building a compliance section into every training:
- Mandatory disclosures
- Red flags & escalation
- Audit trail/documentation
Output: Compliance slide pack template + trainer checklist
Module 8 (Applicable track): DepEd APDS / TCAA-aware product training
Use this module if your product uses DepEd salary deduction/APDS.
Coverage
- APDS basics and why it exists (deductions framework and welfare intent)
- What TCAA is and why it matters (roles/responsibilities + APDS code governance)
- Scope and validity highlights (accreditation/re-accreditation and evaluation)
- Key operational roles referenced in DepEd guidelines (e.g., verifier function)
- Embedding APDS/TCAA constraints into:
- sales talk tracks
- application processing steps
- billing/submission reminders
- customer support troubleshooting
Output: “DepEd APDS/TCAA frontliner kit” (talk tracks + do/don’t + escalation matrix)
Module 9: Measurement, certification, and continuous improvement
- Training evaluation plan (Level 1–3: feedback → knowledge → behavior)
- Certification/authorization approach (who can sell/process after passing)
- Post-training reinforcement: office hours, release notes, refreshers, QA monitoring
Capstone: Run a 15-minute product segment with:
- 1 demo
- 1 edge case
- 1 compliance reminder
- 5-question knowledge check
