Practitioner Certificate in Modelling Business Processes

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Duration: 3 days – 21 hrs

 

Overview

The “Practitioner Certificate in Modelling Business Processes” training course provides participants with the knowledge and skills necessary to effectively model, analyze, and improve business processes. This course covers a range of techniques and best practices for capturing, documenting, and evaluating business processes, ensuring that they align with organizational goals and deliver optimal performance.

 

Objectives

• Understand the principles and importance of business process modeling.
• Identify and document business processes using various modeling techniques.
• Analyze business processes to identify inefficiencies and areas for improvement.
• Design optimized processes that meet organizational objectives.
• Communicate process models effectively to stakeholders.

 

Audience

• Business Analysts: Professionals responsible for analyzing and improving business processes.
• Project Managers: Individuals managing projects that involve process changes and improvements.
• Systems Analysts: Analysts involved in the design and optimization of systems based on business processes.
• Operations Managers: Managers seeking to improve the efficiency and effectiveness of business operations.
• IT Professionals: Those involved in implementing BPM tools and technologies.

 

Prerequisites

• Basic understanding of business operations and workflows.
• Familiarity with project management concepts (helpful but not mandatory).

 

Course Content

Day 1: Introduction to Business Process Modelling and Analysis

Welcome and Course Objectives

• Introduction to the trainer and participants
• Overview of the course objectives and structure

 

Introduction to Business Process Modelling

• Understanding business processes and their importance
• Key concepts and terminology
• Overview of process modeling techniques and notations

 

Business Process Modelling Techniques

• Introduction to BPMN (Business Process Model and Notation)
• Understanding flow objects: events, activities, and gateways
• Using swimlanes to represent different participants

 

Practical Session: Basic Modelling

• Hands-on practice: Creating basic process models using BPMN
• Group exercises and discussions

 

Day 2: Advanced Business Process Modelling

Advanced BPMN Elements

• Detailed understanding of advanced BPMN elements
• Modelling complex processes with sub-processes and events
• Using data objects and annotations

 

Process Analysis Techniques

• Techniques for analyzing business processes
• Identifying bottlenecks and inefficiencies
• Using metrics and KPIs for process performance analysis

 

Practical Session: Advanced Modelling

• Hands-on practice: Modelling complex processes
• Group exercises and discussions

 

Introduction to Process Improvement

• Understanding process improvement methodologies (Lean, Six Sigma)
• Identifying opportunities for process improvement
• Implementing process changes and measuring impact

 

Day 3: Process Management and Certification Preparation

Process Management and Governance

• Establishing process governance frameworks
• Roles and responsibilities in process management
• Continuous process improvement and management

 

Practical Session: Process Improvement

• Hands-on practice: Identifying and modeling process improvements
• Group exercises and discussions

 

Case Study: End-to-End Process Modelling

• Applying learned techniques to a comprehensive case study
• Modelling, analyzing, and improving a real-world business process

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