Duration 4 days – 21 hrs
Overview
This Laravel Training course introduces participants to building a fully functional IT ticketing system with an integrated database using the Laravel framework. As an open-source solution, the course covers all the essentials needed to develop an in-house web application that handles ticket submission, tracking, and management. Participants will learn how to design a simple yet effective system tailored to an organization’s IT support processes. This course aims to equip participants with the necessary skills to create a robust, secure, and efficient IT ticketing system using Laravel, allowing them to develop an open-source solution for their internal IT support operations.
Objectives
- Understand the core concepts and structure of the Laravel framework.
- Set up a Laravel development environment.
- Develop a database schema and integrate it into Laravel.
- Create models, controllers, and views for managing the IT ticketing system.
- Implement authentication, ticket creation, status tracking, and ticket assignment features.
- Learn how to deploy and maintain a Laravel application for in-house use.
Audience
- Web developers who want to learn Laravel framework.
- IT professionals or support teams interested in building internal tools.
- Junior to intermediate developers familiar with PHP and looking to enhance their skills with Laravel.
Prerequisites
- Basic knowledge of PHP and object-oriented programming.
- Familiarity with HTML, CSS, and JavaScript.
- Basic knowledge of relational databases (e.g., MySQL or PostgreSQL).
Course Content
Day 1: Introduction to Laravel
- Overview of Laravel framework and MVC architecture
- Setting up Laravel development environment (Local server, Composer, Homestead)
- Introduction to routing, controllers, and views in Laravel
- Basic Laravel application structure
Day 2: Database Setup and Models
- Introduction to migrations and database schema
- Creating database tables for the ticketing system
- Introduction to Eloquent ORM and database relationships
- Building models for the ticketing system (e.g., Ticket, User, Category)
Day 3: Developing the Ticketing System
- User authentication and role-based access
- Creating ticket submission forms and storing data in the database
- Displaying tickets and statuses using views and Blade templates
- Implementing ticket updates and assignment features
- Validation, error handling, and form submissions
Day 4: Advanced Features and Deployment
- Searching, filtering, and sorting tickets
- Integrating email notifications for ticket updates
- Testing the system and debugging common issues
- Deployment strategies for Laravel applications
- Maintaining the application and managing future updates
