Duration 2 days – 14 hrs
Overview
The Monitoring and Operations Training Course provides participants with essential skills for efficiently managing and monitoring IT infrastructure and applications. This course focuses on best practices for operational monitoring, incident detection, and resolution, equipping participants to ensure high availability and optimal performance of systems and services. Through practical labs and real-world scenarios, participants will gain hands-on experience in using modern monitoring tools, implementing operational workflows, and managing system health.
Objectives
- Understand the fundamentals of system and application monitoring.
- Implement and configure monitoring tools for real-time system health checks.
- Detect, investigate, and resolve operational incidents promptly.
- Automate routine operational tasks and monitoring alerts.
- Design and implement effective operational workflows for incident management.
- Use performance metrics to improve system reliability and reduce downtime.
Audience
- System Administrators
- IT Operations Engineers
- DevOps Engineers
- Network Administrators
- IT Support and Service Desk Professionals
- IT professionals looking to improve their monitoring and operations skills
Prerequisites
- Basic understanding of IT infrastructure, including operating systems, networks, and databases.
- Familiarity with command-line interfaces and basic troubleshooting techniques.
Course Content
Day 1 AM:
Slide 1: Introduction to Monitoring and Operations
Course Overview
Introduction to Monitoring and Operations
Slide 2: Understanding the Importance of Monitoring in IT Operations
Why Monitoring Matters
- Ensures system reliability
- Helps in early detection of issues
- Improves performance and user experience
Slide 3: Key Metrics
Availability
- Definition and importance
- How to measure it
Performance
- Key performance indicators (KPIs)
- Tools for performance monitoring
Resource Utilization
- CPU, memory, and storage usage
- Balancing resource allocation
Slide 4: Overview of Monitoring Tools and Techniques
Popular Monitoring Tools
- Nagios, Prometheus
- Zabbix, Others (e.g., Datadog, New Relic)
Techniques
- Agent-based vs. agentless monitoring
- Synthetic monitoring
Slide 5: Setting Up Alerts and Notifications for Critical Events
Importance of Alerts
- Immediate response to issues
- Minimizing downtime
Types of Alerts
Email, SMS, push notifications
Configuring Alerts
- Setting thresholds
- Choosing notification channels
Slide 6: Types of Monitoring
Infrastructure Monitoring
- Servers, storage, and network devices
Application Monitoring
- Application performance management (APM)
Network Monitoring
- Network traffic analysis
Security Monitoring
- Intrusion detection and prevention
Slide 7: Hands-On Lab
Installing and Configuring Basic Monitoring Tools
- Step-by-step guide for Nagios
- Basic setup for Prometheus
- Initial configuration for Zabbix
Day 1 PM:
Slide 8: Incident Management and Troubleshooting
Course Overview
Intro to Incident Management and Troubleshooting
Slide 9: Introduction to Incident Management and Operational Workflows
What is Incident Management?
- Definition and importance
- Goals of incident management
Operational Workflows
- Streamlining processes
- Enhancing efficiency
Slide 10: Identifying and Categorizing Incidents
Types of Incidents
- Major vs. minor incidents
- Security incidents
Categorization Criteria
- Impact and urgency
- Examples of categories
Slide 11: Incident Response and Root Cause Analysis (RCA)
Incident Response
- Steps in incident response
- Importance of quick action
Root Cause Analysis
- Methods for RCA
- Tools and techniques
Slide 12: Troubleshooting Techniques for System and Application Failures
Common Troubleshooting Steps
- Identifying the problem
- Gathering information
- Testing solutions
Tools for Troubleshooting
- Diagnostic tools
- Monitoring tools
Slide 13: Escalation Processes and Post-Incident Reviews
Escalation Processes
- When to escalate
- Escalation paths
Post-Incident Reviews
- Importance of reviews
- Steps in conducting a review
Slide 14: Hands-On Lab
Simulating Incident Scenarios and Resolution
- Creating realistic scenarios
- Step-by-step resolution
Lab Activities
- Group exercises
- Individual tasks
Day 2 AM:
Slide 15: Introduction to Log Monitoring and Analysis
Importance of Log Monitoring
- Detecting issues early
- Understanding system behavior
Tools for Log Monitoring
- ELK Stack
- Splunk
Slide 16: Automation, Performance Optimization, and Best Practices
Course Overview
Intro to Automation, Performance Optimization
Slide 17: Automating Operational Tasks Using Scripts and Tools
Importance of Automation
- Reduces manual effort
- Increases efficiency
Common Tools and Scripts
- Shell scripts
- Automation tools (e.g., Ansible, Puppet)
Slide 18: Proactive Monitoring
Predictive Analytics
- Forecasting potential issues
- Tools and techniques
Anomaly Detection
- Identifying unusual patterns
- Machine learning applications
Slide 19: Performance Monitoring
CPU Utilization
- Monitoring CPU usage
- Tools and metrics
Memory Utilization
- Tracking memory usage
- Identifying memory leaks
Disk Utilization
- Monitoring disk space
- Tools for disk analysis
Network Utilization
- Analyzing network traffic
- Tools for network monitoring
Slide 20: Application Performance Management (APM) Tools
Course Overview
Intro to Application Performance Management (APM) Tools
APM Tools
- Overview of popular APM tools
- New Relic,
- Dynatrace
- Key features and benefits
Day 2 PM:
Slide 21: Best Practices for Designing Reliable and Scalable IT Operations
Design Principles
- Reliability
- Scalability
Best Practices
- Redundancy and failover
- Load balancing
- Regular updates and maintenance
Slide 22: Hands-On Lab
Automating Monitoring Tasks
- Step-by-step guide
- Example scripts
Generating Reports
- Tools for report generation
- Customizing reports
Slide 23: Case Studies
Operational Challenges and Solutions in Real-World Environments
- Case study 1: Challenge and solution
- Case study 2: Challenge and solution
Slide 24: Assessment and Exercise
Assessment Overview
- Final exercises
