Duration 3 days – 21 hrs
Overview
The ITIL 4 Specialist: High-Velocity IT (HVIT) training course is designed to help IT professionals understand how digital organizations and digital operating models function in high-velocity environments. The course covers the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Continuous Delivery, focusing on rapid delivery of products and services.
Objectives
- How digital enterprises perform in high–velocity environments
- How to obtain a fair understanding of ITIL Guiding Principles
- The digital product life cycle in terms of the ITIL “operating model”
- How to achieve maximum value with digital products
- Understand the concepts of high-velocity IT, including the digital product lifecycle.
- Learn how to apply ITIL guiding principles and key concepts of Agile, Lean, and DevOps to improve efficiency and effectiveness.
- Gain insights into high-velocity IT culture and the importance of the “digital mindset.”
- Develop skills to manage high-velocity IT environments, including automated testing, continuous integration, and continuous deployment.
- Master techniques for optimizing performance, resilience, and agility in high-velocity IT.
Audience
- IT Service Managers: Professionals responsible for managing IT services and ensuring
- IT Managers and Team Leaders: Professionals responsible for overseeing IT teams and ensuring efficient delivery of IT services.
- IT Service Managers: Individuals who manage IT service delivery and seek to improve service efficiency and effectiveness in high-velocity environments.
- IT Operations Managers: Professionals focused on maintaining and optimizing IT operations within digital organizations.
- DevOps Engineers and Practitioners: Those involved in implementing and managing DevOps practices and tools to enhance IT agility and performance.
- Agile Coaches and Scrum Masters: Facilitators of Agile practices seeking to integrate ITIL and high-velocity IT principles into their teams.
- Software Developers and Engineers: Professionals involved in software development and delivery, aiming to improve their understanding of high-velocity IT practices.
- IT Consultants and Advisors: Consultants who advise organizations on ITSM practices and seek to incorporate high-velocity IT principles into their recommendations.
- Product Managers and Owners: Individuals responsible for the lifecycle of digital products and services, focusing on rapid delivery and optimization.
- IT Governance and Risk Managers: Professionals involved in IT governance, risk management, and compliance within high-velocity IT environments.
- ITIL Practitioners: Those with foundational knowledge of ITIL who want to specialize in high-velocity IT to enhance their skills and career prospects.
Pre-requisites
- ITIL 4 Foundation Certification: Participants must have completed the ITIL 4 Foundation course and hold the certification.
- Basic Knowledge of IT Service Management: Familiarity with key ITSM concepts and practices.
- Experience in Agile, Lean, or DevOps Practices: Some practical experience with Agile, Lean, or DevOps methodologies is beneficial.
Course Content
High-Velocity Nature of Digital Enterprise
- Key Concepts of High Velocity IT
- Digital Technology
- Digital Organization
- Digital Transformation
- IT Transformation
- Digital Products
- Service Interactions
- High Velocity IT Objectives
- Techniques for Valuable Investments
- Techniques for Fast Development
- Techniques for Resilient Operations
- Techniques for Co-Created Value
- Techniques for Assured Conformance
Digital Product Life Cycle
- ITIL Operating Model
- Digital Product Life Cycle
- Digital Product Life Cycle: Customer’s Perspective
- The ITIL Service Value Chain
- Value Chain Activities Combined with DevOps
- Service Consumer and Service Provider Interactions
- Value Streams
- Making Value Streams Effective
- The Four Dimensions of Service Management
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- Four Dimensions: External Factors
HVIT Approaches
- High Velocity IT Approaches
- Key Characteristics of High Velocity IT
- Lean
- Agile
- Resilient
- Continuous
- HVIT Characteristics to Co-create Value
- Key Behavior Patterns
- Models and Concepts of HVIT Culture
- Ethics
- Ethical Behavior
- Ethical Behavior – Artificial Intelligence
- Ethics – Typical Behavior Patterns
- Design Thinking
- Design Thinking: Behavior Patterns
- Safety Culture
- Working in Complex Environments
- Complexity Thinking: Cynefin Model
- Working in Complex Environments Behavior: Patterns
- Lean Culture
- Elements of Lean Culture
- Lean Culture Behavior: Patterns
- ITIL Continual Improvement Model
- Toyota Kata
- The OODA Loop
- Continual Improvement Behavior: Patterns
High-Velocity IT Techniques
- Valuable investments
- Prioritization Techniques
- Other Prioritization Techniques
- Minimum Viable Products and Services
- Practices for Minimum Viable Products and Services
- Product or Service Ownership
- AB Testing
- Portfolio Management
- Portfolio Management Practice – Success Factors
- Ensuring Sound Investment Decisions
- Ensuring Continual Improvement of Portfolios
- Fast Development
- Infrastructure as Code
- Practices for Infrastructure as Code
- Loosely Coupled Information System Architecture
- Practices for Loosely Coupled Information System Architecture
- Reviews and Retrospectives
- Blameless Postmortems
- Continual Business Analysis
- Practices for Continual Business Analysis
- Continuous Integration, Delivery, and Deployment
- Practices for CI-CD
- Continuous Testing
- Types of Software Testing
- Kanban
- Architecture Management
- Architecture Management Success Factors
- Business Analysis
- Business Analysis: Success Factors
- Deployment Management
- Service Validation and Testing
- Service Validation and Testing: Success Factors
- Factors for Test strategy
- Software Development and Management
- Software Development and Management: Success Factors
- Resilient Operations
- Technical Debt
- Chaos engineering
- Chaos Monkey
- Definition of Done
- Definition of Done: Considerations
- Definition of Done: High Impact Practices
- Version Control
- Version Control: High Impact Practices
- AIOps
- AIOps: High Impact Practices
- ChatOps
- Site Reliability
- Site Reliability Engineering – High Impact Practices
- Availability Management
- Availability Management: Success Factors
- Capacity and Performance Management
- Capacity and Performance Management: Success Factors
- Measure, Assess, and Report Performance and Capacity
- Monitoring and Event Management
- Monitoring and Event Management – Success Factors
- Ensuring Availability of Data
- Problem Management
- Service Continuity Management
- Service Continuity Management – Success Factors
- Infrastructure and Platform Management
- Infrastructure and platform management: Success factors
- Meeting the Organization’s Needs
- Co-Created Value
- Co-Created Value in HVIT Environments
- Service Experience
- Assured Conformance
- DevOps Audit Defense Toolkit
- DevSecOps
- Peer Review
- Information Security Management
- Information Security Management: Success Factors
- Risk Management
- Establish Governance and Nurture Culture
- Risk Analysis
