Duration 3 days – 21 hrs
Overview
This course provides participants with a comprehensive understanding of electronic payment systems and financial services, covering how digital payments are designed, processed, settled, secured, and regulated. Participants will gain practical knowledge of payment instruments, transaction flows, payment networks, risk management, compliance, and emerging payment technologies, enabling them to support, manage, or oversee electronic payment services effectively.
Objectives
- Understand the electronic payments ecosystem and key stakeholders
- Explain how electronic payment transactions flow from initiation to settlement
- Identify different electronic payment instruments and services
- Understand risks, controls, and security measures in payment systems
- Comply with regulatory and governance requirements for electronic payments
- Assess operational and fraud risks in payment services
- Support payment-related decision-making and service improvements
Audience
- Banking & Financial Services Professionals
- Fintech and E-Wallet Operations Teams
- Payment Operations, Settlement, and Reconciliation Staff
- Risk Management, Compliance, and Audit Teams
- Product Managers and Business Analysts in Payments
- IT, Digital Banking, and Payments Support Teams
- Supervisors and Managers overseeing payment services
Pre- requisites
- Basic understanding of banking or financial services concepts
- Familiarity with electronic or digital transactions is helpful but not required
- No technical or programming background required
Course Content
Module 1: Introduction to Electronic Payment Financial Services
- Overview of electronic payments and digital financial services
- Evolution from cash and checks to digital payments
- Role of electronic payments in modern financial systems
- Key trends in digital payments and fintech
Module 2: Electronic Payment Ecosystem and Stakeholders
- Payment ecosystem overview
- Roles of issuers, acquirers, processors, and merchants
- Payment networks and schemes (e.g., card networks, domestic switches)
- Third-party service providers and aggregators
Module 3: Electronic Payment Instruments and Channels
- Cards (debit, credit, prepaid)
- E-wallets and mobile payments
- Online and e-commerce payments
- QR and contactless payments
- Account-to-account and real-time payments
Module 4: Electronic Payment Transaction Flow
- Payment initiation and authorization
- Clearing and settlement processes
- Posting and reconciliation
- Transaction statuses and exceptions
- Domestic vs cross-border transaction flows
Module 5: Payment Operations and Service Management
- Payment processing operations
- Cut-off times, batching, and settlement cycles
- Reconciliation and dispute handling
- Service-level agreements (SLAs)
- Payment operations KPIs and reporting
Module 6: Risk Management in Electronic Payments
- Operational risks in payment services
- Fraud risks and common fraud scenarios
- Chargebacks and dispute management
- Third-party and vendor risks
- Business continuity and incident management
Module 7: Security and Controls in Payment Systems
- Payment data security principles
- Authentication and authorization controls
- Encryption, tokenization, and secure transmission
- PCI-DSS overview and security best practices
- User protection and data privacy considerations
Module 8: Regulatory, Compliance, and Governance
- Regulatory landscape for electronic payments
- AML, KYC, and transaction monitoring basics
- Consumer protection and dispute regulations
- Governance frameworks for payment services
- Audit and compliance readiness
Module 9: Emerging Trends and Innovations in Payments
- Real-time and instant payments
- Open banking and APIs
- Embedded finance and digital ecosystems
- Cross-border payments innovations
- Future outlook of electronic payment services
Module 10: Case Study and Practical Workshop
- End-to-end electronic payment case study
- Transaction flow mapping exercise
- Risk identification and mitigation discussion
- Lessons learned and best practices
