Duration 2 days – 14 hrs
Overview
This training course provides participants with the foundational skills and strategies needed for effective business communication in both verbal and written forms. The course focuses on building clarity, professionalism, and impact in communication across various platforms—emails, meetings, presentations, and reports. Through practical exercises, role-plays, and real-world scenarios, participants will improve their confidence, interpersonal skills, and ability to communicate with diverse audiences in a corporate environment.
Objectives
- Understand the principles of effective business communication.
- Communicate messages clearly and professionally across various formats.
- Improve listening skills and non-verbal communication cues.
- Write professional emails, reports, and proposals using proper tone and structure.
- Deliver impactful verbal communication in meetings and presentations.
- Adapt communication style based on audience, context, and culture.
- Handle difficult conversations and give/receive feedback constructively.
Audience
- New hires and junior professionals
- Team leaders and supervisors
- Administrative and operations staff
- Sales, marketing, and customer service representatives
- Anyone looking to improve workplace communication skills
Pre- requisites
- No formal prerequisites
- Basic English reading and writing skills
Course Content
Day 1: Core Concepts and Written Communication
Module 1: Foundations of Business Communication
- The 7 Cs of Effective Communication
- Barriers to Communication and How to Overcome Them
- Verbal, Non-verbal, and Visual Communication
Module 2: Email and Digital Etiquette
- Structuring Professional Emails (Subject, Salutation, Body, Closing)
- Tone, Clarity, and Conciseness
- Email Do’s and Don’ts in a Corporate Setting
- Managing Threads, Attachments, and Replies Professionally
Module 3: Business Writing Essentials
- Writing Business Letters, Memos, and Internal Reports
- Executive Summaries and Recommendations
- Grammar, Tone, and Formatting Guidelines
- Editing and Proofreading Techniques
Day 2: Verbal Communication and Interpersonal Skills
Module 4: Professional Speaking and Presentations
- Speaking with Clarity and Confidence
- Organizing Effective Presentations
- Using Visual Aids (e.g., PowerPoint)
- Q&A Handling and Audience Engagement
Module 5: Interpersonal Communication
- Active Listening Techniques
- Giving and Receiving Constructive Feedback
- Managing Conflict and Difficult Conversations
- Communicating with Cross-functional and Multicultural Teams
Module 6: Practical Application & Role Plays
- Email and Memo Writing Exercises
- Presentation Practice and Feedback
- Mock Meetings and Scenario-Based Role-Plays
