Duration 3 days – 21 hrs
Overview
The Basic IT Incident Handling Management (MO) training course spans three days and provides foundational knowledge and skills for effectively managing IT incidents in organizational environments. Participants will learn essential incident handling procedures, best practices for incident response, and techniques to mitigate future incidents. This course emphasizes hands-on learning and practical scenarios to prepare attendees for handling real-world IT incidents efficiently.
Objectives
- Understand the fundamentals of IT incident management and response.
- Learn key incident handling processes and methodologies.
- Gain practical skills in identifying, analyzing, and responding to IT incidents.
- Develop incident handling strategies to minimize impact and ensure business continuity.
- Prepare for basic incident handling challenges through simulations and case studies.
Audience
- IT Support Staff
- System Administrators
- Network Engineers
- Security Analysts
- IT Managers
Prerequisites
- Basic understanding of IT concepts and terminology.
- Familiarity with common operating systems (e.g., Windows, Linux).
- Basic knowledge of networking principles and protocols.
- Prior experience in IT support or system administration is beneficial but not required.
Course Content
Day 1: Introduction to IT Incident Management
Morning Session:
- Overview of IT Incident Management
- Definition and Importance
- Incident Management Process Overview
- Incident Response Frameworks
- Incident Lifecycle
- Roles and Responsibilities
Afternoon Session:
- Incident Classification and Prioritization
- Incident Detection and Reporting
- Monitoring and Alerting Systems
- Incident Triage
Day 2: Incident Analysis and Response
Morning Session:
- Incident Investigation Techniques
- Root Cause Analysis
- Forensic Evidence Collection
Afternoon Session:
- Incident Containment and Eradication
- Containment Strategies
- Malware Handling and Removal
Day 3: Incident Recovery and Post-Incident Activities
Morning Session:
- Business Continuity Planning
- Recovery Strategies
- Resuming Normal Operations
Afternoon Session:
- Lessons Learned and Incident Documentation
- Incident Report Writing
- Continuous Improvement in Incident Handling
- Review and Practice Exam
- Key Concepts Review
- Practice Scenario Handling
- Course Wrap-Up and Q&A Session
